Mountain_Cougar
Contributor
Mountain_Cougar
Posts: 37
Registered: ‎01-12-2011
Identity Safe still having problems with the login page of my bank... And again, and again

‎05-01-2012 09:05 AM

Hello.

 

Identity safe continues to have errors while entering data in the login page of my bank. Before the problem are that not capturethe start of session, and now the problem is that yes catch the data, but does it wrong, and when I go to the bank does not fill correctly the data and I need to enter the data manually.

 

The bank page in that Identity Safe captures and refill wrong the login data is this:

 

https://particulares.gruposantander.es/SUPFPA_ENS/BtoChannelDriver.ssobto?dse_operationName=NavLogin...

 

SO:                             Windows Vista Home Premium 32Bit, fully updated

Security Software:    NIS'12 19.7.0.9

 

 

Please... Solve this problem. This is not a problem with login in a forum or another entertainment service. This is problem with a BANK page and the problem persist since December 2012


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Symantec Employee
Symantec Employee
viveksu
Posts: 530
Registered: ‎02-01-2011
Re: Identity Safe still having problems with the login page of my bank... And again, and again

‎05-02-2012 02:15 AM

Hi,

 

Sorry for the issue you are facing.

 

Thanks for sharing the URL will look into the issue.

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Symantec Employee
Symantec Employee
viveksu
Posts: 530
Registered: ‎02-01-2011
Re: Identity Safe still having problems with the login page of my bank... And again, and again

‎05-02-2012 07:54 AM

Thansk for sharing the URL.

 

We are tracking this issue with a defect.

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Mountain_Cougar
Contributor
Mountain_Cougar
Posts: 37
Registered: ‎01-12-2011
Re: Identity Safe still having problems with the login page of my bank... And again, and again

‎05-23-2012 04:19 PM

Hello again.

Tonight, less than ten minutes ago, I updated NIS your version 19.7.1.5 and the update installed correctly, and identity safe still will not work with my bank website. The page of my bank where identity safe does not work properly is the one I put in the first message of this post, and we are on day 24 May 2012 with this problem unresolved ...

I can not understand why Symantec is not serious about this, it is access to a banking service and precisely is in those places where the identity safe needs to be efficient.

 

Best regards

 

Windows Vista Home Premium 32Bit

NIS2012  - 19.7.1.5


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Mountain_Cougar
Contributor
Mountain_Cougar
Posts: 37
Registered: ‎01-12-2011
Re: Identity Safe still having problems with the login page of my bank... And again, and again

‎05-25-2012 02:30 AM

This is the link to the page of my bank, where identity safe still fails:

 

https://particulares.gruposantander.es/SUPFPA_ENS/BtoChannelDriver.ssobto?dse_operationName=NavLogin...

 

 

Regards

 

Windows Vista Home Premium 32Bit

NIS2012  - 19.7.1.5


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Mountain_Cougar
Contributor
Mountain_Cougar
Posts: 37
Registered: ‎01-12-2011
Re: Identity Safe still having problems with the login page of my bank... And again, and again

‎06-04-2012 06:42 AM

Hello.

 

Today , a few minits ago, my firefox noticed that received an update of the Norton ToolBar to 2012.5.4.6 version, and now identity safe works well with the website of my bank. Thank you very much :smileyvery-happy:

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peterweb
Posts: 4,864
Kudos: 547
Solutions: 185
Registered: ‎04-17-2008
Re: Identity Safe still having problems with the login page of my bank... And again, and again

‎06-04-2012 11:53 AM

Good news.

 

Good things come to those that wait,


Things happen. Export/Backup your Identity Safe data.
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