Visitor
mirekmal
Posts: 4
Registered: ‎05-02-2012
Norton Identity Safe does not install

I have problem with installation on Windows 7 x64. Installation starts, but hungs before 'Account' step indefinitely with 'Starting services' (or something like that) message and spinning wheel. I tried few times, but to no success. If installator killed (it does not complete by any mean), seems something gets installed, as IE ask if toolbar shoul dbe installed. If enabled it also creashes IE, that is not able to load any page. Any idea?

dickevans
Posts: 9,529
Registered: ‎04-08-2008
Re: Norton Identity Safe does not install

mirekmal wrote:

I have problem with installation on Windows 7 x64. Installation starts, but hungs before 'Account' step indefinitely with 'Starting services' (or something like that) message and spinning wheel. I tried few times, but to no success. If installator killed (it does not complete by any mean), seems something gets installed, as IE ask if toolbar shoul dbe installed. If enabled it also creashes IE, that is not able to load any page. Any idea?


Hi,

Can you provide additional detail about your system - OS, service pack, other installed security software - you know just the basics.

Thanks

Dick
Win7x64 SP1 current NIS V20
Visitor
mirekmal
Posts: 4
Registered: ‎05-02-2012
Re: Norton Identity Safe does not install

Hello there!

So, I'm using Windows 7 x64 Enterprise, SP1. Windows Defender and Windows Firewall are disabled. For PC protection I'm using McAfee suite (Host Intrusion Prevention 7.0.0, Safeboot Device Encryption 5.2.8, Site Advisor Enterprice Plus 3.0.0.539, Virus Enterprise + AntiSpyware Enterprise 8.71)

Best regards,

Mirek

Visitor
mirekmal
Posts: 4
Registered: ‎05-02-2012
Re: Norton Identity Safe does not install

bump...