Lana asked me to send you the following message: 

Hello:

Thank you for being a valued Norton customer.

I see that you have been impacted by the recent product issue affecting older products that received the latest LiveUpdate definition set.

Continued efforts remain underway in attempting to address the problem, but in the meantime, we are pleased to offer you a $50 Norton product coupon for use in the online store. I understand that your current operating system may not support the 2010 products, but do know that when you are ready to upgrade that Norton will be there for you. 

In order to provide you with that coupon, please reply with a confirmation of your email address, country of origin, operating system, and your installed Norton product version.   Note: We need the country in order to specify which online store coupon to provide you.

Thanks again for being a valued Norton customer.  I look forward to keeping you as part of our Norton community.

Regards,

Norton Product Management