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aSillySurfer wrote:

I will do that - I should be the one apologizing, it was my mistake. I appreciate your helpfulness.

EDIT: Norton Internet Security 2010 Subscription Renewal (1 year subscription) - I purchased online. 

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Thanks for confirming that. Just so there is no misunderstanding about how this works. You should still download and install NIS 2011 and not 2010. Your 2010 subscription and product key is good for NIS 2011 also.

Product keys are just not interchangeable between different products like NAV and NIS.

Please let us know how it goes.

Best wishes.

Allen