Hello robertcrown

Welcome to the Norton Community Forum.

Since you stated that your Norton expired in 2004, was there any other security program installed on it in the mean time? If there was, then the security program from the other company would have to be removed first using the control panel method and a reboot. Then the use of the removal tool from the other company.

If there was no security program installed during this time period and the computer was on the Net, most likely it is infected if no security program was installed.

Please come back and let us know what has been done with this laptop since 2004. Thanks

Happy New Year !