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CynthiaS wrote:

[...]

Lo, I am losing my mind having spent hours on this. I am not back to my  2010 and now I have less than seven days remaining. I want to install 2011.  I want to put my new product code in. I want to use my Norton's. I want this odyssey  to end so I can get on with life. What's my malfunction? 

 [...]

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Hi  CynthiaS, and welcome to the Norton Community.

 

Please open NIS 2011 and click on the 'Renew' link as circled in red below:

 

 Clicking on 'Renew' will allow you to enter your new Product Key. As you have seven days left on your current subscription, please don't proceed with this process until your current subscription is about to end. This will ensure that you maximise the coverage of your existing subscription.