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abhay_kulkarni wrote:

[...]

Firefox 4:

[...] As with every Firefox release, Mozilla made some changes to their interfaces that caused us to make changes on our side. [...]

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Kudos to abhay!

THIS is the sort of information anxious customers need to be able to understand why they have to wait for a component that they are vitally dependent upon. This is also the first piece of information an anxious customer would EXPECT Symantec to give out when faced with complaints of delays, especially as there was contrary information circulating here some days back (implying Mozilla had not made any changes relevant to Norton toolbar for 5 months.). NOT giving out this information promptly is going to be interpreted as tacit admission that there really is no good defence for the delay, which will understandably make customers frustrated because it looks like Symantec isn't sensitive to urgent customer needs. I'm no PR pro, but all of this seems like very basic and very low cost PR, and I am frankly somewhat astonished at how hard it seems to be for many well-known companies (not just Symantec) to grasp this.