I cleared my cache, updated and cleared my history. None of this worked. So I called them they tried to sell me stuff told me it was a internal problem. I told them thanks but no thanks I didnt want to purchase any thing else hung up and 15 min later bam it worked, go figure!!! call complain, dont buy and thank them, shut down what creates the most line of traffic, people call to fix and then you sell sell sell. Amazing, not sure this was the tactic but come on nortons scan said it was ok, but it was blocked. I like nortons would recommend to anyone, but like anything it has its ups and downs...