Re: Symantec Service Framwork stops responding[ Edited ]
11-28-2011 11:01 AM - edited 11-28-2011 11:02 AM
1. The crash isn't listed in Problem Reports and Solutions in Windows Control Panel.
A Windows Error Report is attahced to my first post, it can be viewed with any text editor.
2. NIS doesn't throw an error message with Firefox open, actually it isn't a Firefox issue since the 'firefox.exe' process is denied access to the Internet at startup but connections are established after few minutes. Other browsers work fine and are not being blocked by "Norton Smart Firewall"
Is there any reason why you chose to install NIS on your D: drive instead of the default C: drive (i.e., do you have a dual-boot system)? My NIS 2011 is installed in C:\Program File\Norton Internet Security [i.e., no (X86) in the path]. When you re-installed NIS did you download a new copy of the installation file and follow the instructions posted here just in case your installer is corrupted?
3. The reason why I've istalled NIS to my secondary partition is because my Primary partition is around 80GB, NIS2011 was also previously installed to 'D' and it caused me no problems at all. The (x86) is meant for 32-bit applications btw.
My NIS installer is perfectly clean, it makes no sense. A corrupted installer would not even open.
4. "I strongly suggest performing a clean reinstall of the product using the add/remove program."
Thats what I did, after getting the same crash I used the "Norton Removal Tool"
5."Sometimes Windows will declare a software as not responding when it does not respond inc timely manner."
Yes I waited and windows just sayed "Norton.. has stopped working etc" with nothing more. However a log file was produced and thats what I've attached.
6 "It might be helpful to see the rule that you are trying to build as well"
Well, I just tried to set Firefox's rule from "Auto" to "Enable"