Hi linkstohouston,

Here is a support article for error 8506,422.  -  https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?version=current&product=Norton....

I hope it helps.

Dave.

Thanks but I already done all of that about 50 different ways and I always get the same error and the same result

Hello linkstohouston and welcome!
 

I'd like to ask a few questions which may help us get you to a solution.

1. What security software did you have prior to Norton? How was it uninstalled?
2. Do you have any other security software currently installed?
3. Have you scanned your system for malware before attempting the installation?

Thanks.

I had Norton Internet Security installed and when I went to renew my subscription I was offered NIS 2012 so I went for it thinking I was upgrading.

There was no other antivirus installed and the NIS was up to date and a full system scan had just completed prior to the new install.

The NIS 2012 uninstalled my old version of NIS and installed the new one. When the new install reached the point where it goes online to register the install and update the definitions it crashed with the error code 8504,104. After reading all of the posts for that error and talking to support which by the way never call me back like they say they will, I downloaded the norton removal tool and attempted to follow the instructions on several forums but they all recomend after removing and reinstalling to run the update and reboot several times but that is impossible because when NIS 2012 is installed it will not allow me to access the internet. The only way to get internet access is to either uninstall NIS or boot in safemode with networking. I even ran the romoval tool then manually checked and deleted all entries of Norton or Symantic from the HD and then rebooted in safe mode with networking and reinstalled and it still results in blocking the internet and the new error code is 8506,422

Thank you for the additional information.

The Norton Removal Tool by design leaves some files behind in the event you wish to re-install.  I know you mentioned that you hunted down and removed leftover entries but I would suggest this:

The following is based upon having NIS 2012 installed.

First, please open the main UI > Settings > Network > Smart Firewall.  Be sure that 'Block All Network Traffic' is set for 'Unblocked'.  May seem silly , but it will only take a moment to check this.

If you still have no internet connection, run the native uninstaller before using the NRT.  Often, this is the preferred approach.

• Download and Save the Norton Removal Tool to your desktop.

• Download and Save either the NIS2012 Installer to your desktop.

• For temporary protection, turn on your Windows Firewall.

• Back up or Export your Identity Safe Data to a convenient location. Have your product key handy.

• Uninstall your current Norton Version via Add-Remove Programs or Programs and Features.

• If prompted, do not select the option to save your settings.  Select "Please remove all user data...." (see image here)

• Restart your computer when prompted.

• After the restart, run the Norton Removal Tool.

• Restart your computer when prompted.

• Right click on the downloaded NIS Installer and select “Run As Administrator” (XP users just double click).

• If prompted, enter your product key and set up your Norton account.

• Check that Norton has turned OFF the Windows Firewall.

• Run Live Update a few times until no more updates are available. Restarts may be required after some of the updates.

For your convenience, I have attached printable instructions.

I followed your instructions to the letter and got the same results. When it gets to the screen that says Installation Complete it crashes because it tries to connect to the internet and it is blocked so I can't run the updates required at the end of your instructions. I can not access the settings screen of NIS because when I try to launch the App it tries to connect to the internet and crashes again. I checked windows firewall and even turned it off but it still does not work. When I try setting the connections in Internet Explorer it says it is already connected. I tried deleting the connections removing the drivers and connecting from scratch but it will not allow me access unless I unstall NIS or reboot in safemode with networking. I tried all of your instructions a second time but this time I ran Nortons power eraser and it did not find anything. I uninstalled NIS with windows uninstall then rebooted and then ran Nortons removal/reinstall tool and it said no norton products were found then rebooted and ran Norton removal tool and rebooted and ran it again then manually removed all norton and symantic folders except 1 folder that is the quarantine folder and it will not let me delete it. Rebooted and reinstalled NIS 2012 again with the same results. What Now ? 

Is that it ? no more help ?

My apologies for not getting back to you sooner but other events have precluded my participation here for a few days.

Are you still able to connect to the internet when Norton is uninstalled?

"When I try setting the connections in Internet Explorer..."  - which settings are you speaking of?

What drivers did you remove?

You mentioned the quarantine folder could not be removed after uninstalling NIS.  When you used the native uninstaller did you select the option to "Please remove all user data...". ?

I will reach out for some more help on this. In the mean time, you could try to install NIS 2012 while booted into Safe Mode.  NIS does not require the windows installer and can be installed in Safe Mode.

Thanks!

Sorry for the inconvenience this has caused you.

As I'm not sure of the steps you have followed till now, I need confirmation on the following:

1. Did you try configuring the Network Security Map after installation? You may need to check if the network you use for the Internet Connectivity is set as Restricted in Network Security Map or not.

2. Did you follow the steps mentioned in the following thread?
http://community.norton.com/t5/Norton-Internet-Security-Norton/Error-8506-422/m-p/606260/highlight/t...

3. When the internet connection is lost, did you try the steps mentioned here?

http://community.norton.com/t5/Norton-Internet-Security-Norton/can-not-connect-my-norton-account-wit...

4. Did you run chkdsk to confirm that there are no disk errors in your computer?

Go to command prompt, type chkdsk c: /r /f and then press Enter.

Yogesh