Hi Logic,

Sorry for the trouble. We don't charge for the Technical Support to help you with installing a Norton product. I suspect that you have got charged for some other service. To confirm this, it would be great if you can send me a private message with the following information.

- Reference case number for the Norton tech service.

- Phone Number of the Norton Tech service which you dialled to get help.

- Web site URL which have information of the Norton Tech service who helped you.

To assist you further, let me know what exactly happens when you try to install Norton 2012 product. Are you getting any error messages?

Thanks,

HarryP