SendOfJive
Posts: 9,971
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Registered: ‎02-07-2009
Re: Charged for another year without my knowledge :-(
[ Edited ]

rkasse wrote:
There is no excuse for not sending out an email notice prior to charging the customer. 

Hi rkasse,

 

You should have received an email notice.  The protocol is to notify you by email in advance of the charge.  Did you change your email address?  Have you checked your Spam folders (online and local)?