Norton Live Update Failure: Message "You have received the following error: 8504,101"
04-29-2012 07:53 PM
My system was freezed yesterday, i had to force shutdown it (by holding the power button for 10 secs). The system performance since then is decreased dramatically and i am getting the 8504,101 error on the norton live update.
I have follwed the instructions, on the view solution page and it asked me to download the "Norton_Removal_Tool", but when i try to run the "Norton_Removal_Tool.exe" file, i get the error saying that " Norton_Removal_Tool.exe is not a valid win32 application".
Can someone please help, I am using 64 bit, Windows 7 professional OS.