Hello,

a while ago some of our pc's who all run Norton 2009 started giving an error when trying to update (8921.246). after searching the internet we found a hotfix for this issue. after applying the hotfix, we started receiving a different error (8921.229)

This one we cannot seem to resolve. we tried different steps reccomended by the symantec support pages and some of our own.

( the symantec support page used : http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20080818112851EN&ln... )

- manual update

- full system scan

- DNS fix tool

- Manual DNS flush

- Disabling the windows firewall

- Completely removing (with the norton removal tool) and reinstalling Norton 2009
- Scanned the pc for mallware using Malwarebytes and superanyispyare (nothing found)

I also checked the LU.log. it seems that it cannot connect to liveupdate.symantecliveupdate.com for the updates.

but a manual ping, tracert and telnet (on port 80) works fine.

I also used the norton live chat support and chatted with someone from Symantec. after trying some steps he told us that it is a know issue and that they are working on it, and that i can expect a fix soon. but that was 3 weeks ago. We are manually updating ever since.

I Hope someone can help us out.

Best Regards,

Léon Boers

A&C Automatisering