Re: Virus Protection At Risk
04-26-2008 08:42 AM
I wish it were possible. This is a copy of the last response from tech support. I've located Corporate Office phone # in Cal....will be phoning Monday to try and resolve this issue....hoping they'll send me the Disc via UPS to download. If they do....~crossing fingers~.....that will resolve the frustrating issue.
Welcome back to Symantec Technical Support.
> I understand from your message that the issue remains unresolved despite running the intelligent updater and downloading the latest virus definitions.
> I apologize for the delay in resolving this issue. I believe that some of the Norton files might have got corrupted. I suggest that you remove the program using the Norton Removal tool, download a fresh copy and reinstall it.