I wish it were possible. This is a copy of the last response from tech support. I've located Corporate Office phone # in Cal....will be phoning Monday to try and resolve this issue....hoping they'll send me the Disc via UPS to download. If they do....~crossing fingers~.....that will resolve the frustrating issue.

Welcome back to Symantec Technical Support.
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> I understand from your message that the issue remains unresolved despite running the intelligent updater and downloading the latest virus definitions.
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> I apologize for the delay in resolving this issue. I believe that some of the Norton files might have got corrupted. I suggest that you remove the program using the Norton Removal tool, download a fresh copy and reinstall it.