Re: Upgrade from norton IS '09 to '10 will not activate/c
[ Edited ]
arry over subscripti on
09-11-2009 02:52 PM - edited 09-11-2009 02:56 PM
PMJI but when you say:
<< I got the offer to udate my Norton Internet Security 2009 with an active subscription to NIS 2010. >>
Could you say just where this offer came from? Did you go to the Norton Update Center where they have a bot that will determine if you are eligible and then install it using the download manager to get the installation file or did you read about it and go get a download file yourself?
<< The upgrade install goes fine except that it does not carry over my 2009 subscription (which has something like 83 days left on it) and wants me to activate the 2010 version which shows as a 15 day trial version upon upgrade installation. >>
I've found out the hard way that NIS 2010 does not carry over settings for things like antispam but I'm told it does for Password and Parental controls.
That you got a 15 day trial indicates that it did not activate properly but it would work perfectly correctly for the trial period while things get sorted out so I would go to reinstall NIS 2010. You need not worry about losing an activation from a multi-PC version since Customer Support at this location can easily sort that out and do it without messing with your PC!
To contact customer support Click on this link and work on from there.
You can choose CHAT or Email; phone may have a long wait time.
Note that that link is to the USA/CAN website so if you are located elsewhere I'm sure you will be able to find the equivalent location on your local Symantec website; some pages have a link at the top right where you can select the country you are located in.
POSTSCRIPT -- the more I think of it I would not worry about the trial installation aspect for a few days until perhaps the load on the servers goes down. But you are in excellent hands here.
But I suspect there is an activation problem perhaps due to overloading since apart from the reports Yaso refers to I myself installed NIS 2010 on top of 2009 and it did activate and take over an existing subscription that was available from the present installation it went in on top of BUT today I had a OneClick intervention come up on its own and I got the FIx Now flag.
I let it try to fix whatever it was after and it said it could not but it was a 3039,1 error and from what it said was related to activation.
It gave me detailed instructions on how to remove NIS 2010 again using Norton Removal Tool (which is now available to include 2010 as well) but I've postponed that since I've other things to worry about and the system seems to be working .....
And I suppose that it could also be due to not being fully compatible with VISTA 64 ...... ?
One final question: Are you in the USA/Canada or in one of the regions listed in an announcement at the beginning of this Forum on the phasing of availabiltiy to other regions?