I don't see the attachment.  If you are having problems attaching it, let me know and I'll send you my email address via private message.

Hi Lee,

Yes, I was unable to attach the SymantecInfo file because it is slightly larger than the allowed download size.  If you'd be so kind as to email me your email address, I will send it to you.  Thank you.

Kevin

Hi,

Exact same situation with software purchased yesterday - same model (Macbook Pro 10.7.2) - any time I attempt a virus scan I get the message 'the scan failed because of a scan engine problem. Run live update to get the latest version'

I have run live update several times (above 15 now) and the only thing I am having trouble downloading is the NAV for Mac 12 Virus Defs. When i try to update this, the status is shown with a red X next to it (tried to upload attachment to show but not successful)

WOuld also be grateful for any assistance.

Cheers!

mflyinshanghai, can you follow the instructions at this link?  I'll send a private message with an address where you can send the output file.

    http://www.symantec.com/business/support/index?page=content&id=TECH134761

kevinmoats, I sent my email address privately last week, did you receive it?