Re: A Keylogger by itself does not a virus make!!
07-25-2008 08:53 AM
I don't quite understand what you mean by "submitting the link". My Yahoo Norton Online Protection is set to submit things to Symantec automatically, I have however also submitted it manually via the program. The caveat is that there is no way for the user to add a comment like "this file is NOT a virus". Throughout their manuals and submission process it seems to me that everything submitted this way they assume is a virus-report. I have also talked to Symantec Customer support. The moment they heard it was Yahoo version, they sent me to Yahoo. 3 people at Yahoo now have said: "Duh, why don't you talk to Symantec". I have now asked for someone at Yahoo to figure out how their deal with Symatec was signed: do they support the product or does Symantec? So far, no resolution...
So, yes, I would appreciate help: where can I submit my full question, with necessary links and references, to Symantec?
The author of Superkeys has written about the non-spyware behavior of his program, and the poor detection techniques used by anti-virus vendors. This posting is from 2005: http://www.vellosoft.com/news/news0016.php