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Hi SAS, You should normally see Power Eraser come back up again after the reboot and begin scanni...
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Did you try the standalone fix tool? http://www.symantec.com/security_response/writeup.jsp?docid=...
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Don't worry, it isn't likely that those files are present on your system. I verified that Norton do...
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I'll try to answer the questions for you:    1. Norton Power Eraser is a separate download. The...
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I'm sorry to hear that, it's strange that the settings weren't cleaned up (did NPE crash without ex...
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That's pretty funny. If you right-click and choose Properties on the installer executable, does it ...
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There is a ZeroAccess-specific removal tool available if you'd like to give it a try: http://www....
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Oh well, it looks like we won't get the process dump in this case. Feel free to terminate the proce...
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Actually this is probably Norton 360's Tamper Protection feature kicking in. You can go to the prod...
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Checking for updates should only take a few seconds. Anything more than a few minutes is not expect...
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That's a legitimate file name that comes as part of Microsoft's User Profile Hive Cleanup Service. ...
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Okay, blue screen right after the Windows logo might be a hardware problem. Check your memory and d...
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Sometimes a computer might be set up to boot straight from the hard drive, not any external disks (U...
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Could you upload the Power Eraser logs? I'd be curious to see if something is there that's accident...
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If you have access to another computer, you can try to create a Norton Bootable Recovery Disk: ht...
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That is correct, neither NPE nor FixTDSS can fix ZeroAccess today. There's a separate ZeroAccess to...
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We've seen cases where cookies get out of sync in Internet Explorer--the cookie names show up but t...
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This key is legitimate; it is created by the scanning engine during a scan. As it is a volatile key...
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