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Identity Safe login doesn't work - sometimes
Usually when I login to my Dell XSP, Windows 8.1 and open Norton 360 Premier Edition and select login to Identity Safe it asks immediately for my vault password and all is good. However sometimes, it asks for my Norton Account username which it accepts but it won’t accept my Norton Account password (it works when I log in online.) So I’m stuck. It won’t ask for my vault password and won’t accept my online password. The only way I have found to fix this is to restart the computer. Anyone know what is going wrong here?