I am trying to uninstall an expired copy of Norton Internet Security (10.1.0.26) from an Acer laptop running Windows Vista Home Premium.
I used the Programs and Features icon in the Control Panel. Shortly after clicking 'Remove All' and then 'Next' I receive the error:
"Install failed. Gathering error information. This may take several minutes."
After several minutes, a dialog with the title "System Information" appears saying:
"Refreshing System Information ..."
with a progress bar. After several more minutes a dialog titled "CD not Found" appears asking me to:
"Please insert your Norton Internet Security CD to continue." and ".\Support\SPBBC\SPBBC32.msi".
Not having a CD, I click "Cancel", after which I received the following error:
"The uninstallation encountered an error and was unable to remove...
You will now be directed to the Symantec Support website. 9999, 172"
I clicked on the "Send" button and a dialog appears sending information to Symantec and I am taken to a Symantec web page. The dialog finishes stating:
"The transfer operation completed successfully. Thank you for helping improve your Symantec product."
The web page instructs me to download and run the Norton Removal Tool. I download and run the tool and receive the following error after clicking the "Next" button:
"The version of Norton Removal Tool that you are using is expired.
Please click the following Web link for help.
So I click on the link and am taken to a web page which instructs me, as step 1, to "Run a tool that deletes Windows temporary files". I click on the "RUN IT NOW" button which pops up a window with the following message:
"Clean Windows Temp Files
To remove temporary files from your computer
Automated task failed.: You must run this tool as an Administrator. Please right click the Internet Explorer shortcut, and then click run as administrator. If you receive this same message, please log in to an account that has Administrator rights and re-run this action"
So I close all Internet Explorer windows (after copying the URL to the clipboard) and then I run Internet Explorer by right-clicking on it's shortcut and clicking "Run as administrator". I paste the URL into the address bar and shortly thereafter receive the same error message above. The account I am logged in is the only Administrator account on the computer.
Any advice on how I might remove NIS would be appreciated.
Thanks.Message Edited by clicksnapwhiz on 11-20-2009 10:44 AMMessage Edited by clicksnapwhiz on 11-20-2009 10:46 AM