Please Sign In with Norton Account to Ask a Question or comment in the Community
Gepostet: 2016-11-24 | 15:48 · 8 Antworten · Permanenter Link · Übersetzung:
I ran live update after joining Norton EAP and received several updates including 2 that could not be installed. The error code stated that I should re-install the product. I did that. Installed all updates and then joined EAP. Ran live update. Same issue. The update are two NSBU Resource updates.
Gepostet: 2016-11-24 | 21:52 · Bearbeitet: 2016-11-25 | 22:28 · Permanenter Link
Hi @mark1852,
Welcome to the Norton Early Adopter Program 
Sorry for the inconvenience.
Could you please share the below details to narrow down the issue:
Gepostet: 2016-11-25 | 05:00 · Bearbeitet: 2016-11-25 | 08:42 · Permanenter Link
I can't say for sure what my product version number was before joining EAP but it is 22.8.1.14 now. I believe it was on the latest version. As I mentioned in my post, I followed uninstalled the product using the Norton uninstall and reinstall tool to see if that fixed the situation. I expect that the reinstall was of the latest version.
A screen shot of the error is attached.
It appears that typical definition updates are being installed without an issue.
Gepostet: 2016-11-25 | 06:01 · Permanenter Link
mark1852: I can't say for sure what my product version number was before joining EAP but it is 22.8.1.14 now.
my EAP is 22.8.512.29
Gepostet: 2016-11-25 | 10:00 · Permanenter Link
A screen shot of the error is attached.
I've inserted the image that you attached and its from an other software and not Norton.
Gepostet: 2016-11-25 | 14:37 · Permanenter Link
Hello mark1852,
You MUST update from version 22.8.0.50.
If you attempt to join EAP with any other version, you will get the error you described and you will not recieve the EAP build.
Gepostet: 2016-11-25 | 22:27 · Permanenter Link
Gepostet: 2016-11-26 | 05:46 · Permanenter Link
After 3 attempts, Norton support was able to uninstall my version of Norton and install the version that is required to update to EAP. I am unsure why my version was 'greater' than the required version--but it working now.
Thanks to Norton support for spending the time to uncover the issue--even though the necessary version number was clearly set forth on the website--it was unclear that a later version would prevent the update to EAP.
Gepostet: 2016-11-27 | 22:25 · Permanenter Link
Glad you were able to signup for EAP, @mark1852
Happy Testing! 
Re: Live Update
Gepostet: 2016-11-25 | 14:37 · Permanenter Link
Hello mark1852,
You MUST update from version 22.8.0.50.
If you attempt to join EAP with any other version, you will get the error you described and you will not recieve the EAP build.