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Often when VPN is connected, there's no internet connection at all

Gepostet: 2022-03-10 | 08:28 · Bearbeitet: 2022-03-10 | 08:29 · 6 Antworten · · Übersetzung:

So I created the same thread few months back: https://community.norton.com/en/forums/often-when-vpn-connected-theres-no-internet-connection-all 

This bug STILL EXISTS!! I have been experiencing this issue so many times almost every day and it's very annoying. I have to disconnect VPN and reconnect again to make it work. I have to do the same thing so many times everyday! I have two different routers at home, the same thing happens on both. So the issue is definitely not because of my router. When will you guys fix this issue? FYI, I am using the latest version of Norton 360 for macOS 12.2.1 

Please fix your annoying software!!

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Re: Often when VPN is connected, there's no internet connection at all

Gepostet: 2022-03-13 | 08:43 · Permanenter Link

I keep the VPN off due to this problem!

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Re: Often when VPN is connected, there's no internet connection at all

Gepostet: 2022-03-14 | 06:19 · Permanenter Link

That's what I am doing right now cause it's been very annoying to connect/disconnect so many times a day. Looks like the same bug is plaguing Windows users too

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Re: Often when VPN is connected, there's no internet connection at all

Gepostet: 2022-03-16 | 05:24 · Permanenter Link

I began having this same exact problem on my windows 10 laptop about a week 1/2 ago. It was working perfect for the past few years and then boom, a week or so ago every single time I turn it on, I have absolutely no connection to the Internet on multiple browsers (I tried multiple browsers). Sometimes, rarely, but sometimes, I do have connection for a minute or 2, but then it cuts it off again. If I shut the secure VPN, I have immediate connection. Last week I had Norton tech support remote into my laptop, he watched me recreate the issue, which of course cut him off, because I lose connection to the Internet, but he was expecting that - I warned him, and then he spent about 15 minutes - 1/2 hour doing a bunch of updates, deletes, reinstalls, etc., and then once we tried it, it worked fine, and I tried various different sites, multiple browsers, multiple sites, etc. But, I knew that on the rare occasion that it does work, it then stops, so I wasn't feeling all that confident. Within minutes of leaving the remote session, the issue started again. My ISP tech support laughed at the thought of it being on their end, since I have immediate connection (and super fast) without Norton Secure VPN turned on, and my ISP allows 3rd party VPN services, including Norton, nothing changed on their end. It's 100% a Norton issue. I was thinking it might be a Windows 10 issue, since I recently had an update - update 2 billion lol, but since there are Mac users experiencing the same issue, then there's no denying that it's a Norton issue. 

I'm not happy. I don't like being followed around the Net, I don't like my ISP or DNS showing up on game sites, which they do, so that means they're showing on financial sites and other sites I go to, and I need the Secure VPN service. Additionally, in closing, I pay for a yearly subscription to Norton 360, this is a part of the plan I pay for, which means that something I'm paying for isn't working... and Norton isn't acknowledging this issue at all, and what you don't acknowledge, you don't fix. 

Thank you so much for opening this thread, I thought I was losing my mind, I couldn't find anyone else having the issue in the current time, only much older threads. I'm not at all happy that others are experiencing this as well, but I am happy that it's not just me... because now I know it's not my laptop and nothing to do with me on my end. Here's hoping that Norton acknowledges and fixes this sometime soon. My renewal is in a few months and if they don't fix it, while I do love Norton over nearly all others, I won't be renewing if this part of my purchase isn't working anymore, which currently it is not - I have to go online with it shut all day, every day, or I can't get online at all... or I can for a second and then BOOM lost connection until I shut it. 

Norton Tech Support - we're calling for you, and whatever you think might fix it (as the tech did when remoted into my laptop) is not the fix, there's a bug in the programming that needs to be fixed.

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Re: Often when VPN is connected, there's no internet connection at all

Gepostet: 2022-03-16 | 07:35 · Permanenter Link

So sad, yet completely unacceptable for "paid customers," that we all seem to have to keep it completely shut off in order to have any connectivity at all and/or to stop the cut off, come back, cut off connectivity. I've been cut off in the midst of banking, paying bills and lost a few online games because of it (okay that last part may not be all that important, but I was winning! lol). The bottom line to me is: 1. I pay for a service that includes this service and this service stopped working over the past handful of weeks and 2. I am not at all happy about using the Net these days with my ISP/DNS information being shown to and stored on every website or app I use. The sole purpose of a secure VPN is to keep your identity safe, so being forced to shut it just to connect or not get disconnected once connected, when I'm paying for this service as part of my Norton 360 paid service, is unacceptable. In another thread in the forum someone asked if anyone has tried another VPN product. My response to that was that 99% of them are "pay services," and if I'm already paying for Norton 360 which comes with secure VPN, why would I or should I pay for an additional product or website? I'm also not all that comfortable with many of the others out there, though I'm more than sure that some are legit - because we simply don't know their reputation or what they're doing with your information. At least with Norton, it's a long-time, been around for countless decades, legitimate company that in that one aspect you can trust and/or report. I've been pulling my hair out for the past week, week and 1/2 being online without the secure VPN, I know what information all the websites I go to and use are getting and it's not okay. I actually asked a game/app owner on FB, a Facebook game, an owner of the app/game whom I've known for well over a decade of me playing the game, what information of mine do they see and they see it all, my IP address, name of my computer and a lot more, more than most of us realize (other than super high tech knowledgeable people who absolutely already know). I'm pretty techie, I knew most of what they were seeing, but not all of it. Whatever Norton did, they did it toward end of February into early March 2022. A few threads in the forum are of those who just installed Windows 11 and they think it's that, not searching the forum to realize that it isn't that, that Windows 10, Windows 8, Mac users and phone users are also having this issue, all beginning at the same time. Norton needs to do something or genuinely sadly, because I love Norton as my anti-virus software above all others out there, I will not be renewing my renewal in a few months - first time in decades (well, since it all moved to online, I used to own stand alone versions of Norton). This is a very sad situation indeed. Countless threads in Norton Community Forums and other Forums not Norton about this issue and Norton has yet to acknowledge it, let alone fix it, leaving all of us exposed. :( 

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Re: Often when VPN is connected, there's no internet connection at all

Gepostet: 2022-03-28 | 11:32 · Permanenter Link

This is not a true fix, but it helps a lot.  I'm running windows 11 with Norton VPN and the connection drops much more frequently than it did with Windows 10.  I particularly dislike the fact that sometime it keeps connected but drops the VPN without any notification.  Through a lot of trial and error I found that if I toggle the VPN off and back on the connection works again though sometime I lose the page and have to reload the current page.  I get by with this, but the disconnect fouls up placing orders online and conversations.  What is the point of a VPN if it's not reliable?  Why are we paying to beta test the VPN?

I hope support reads this and follows up this lead to ID and correct the real problem.  In the mean time I got a router with a VPN that I can activate just before my subscription expires. 

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Re: Often when VPN is connected, there's no internet connection at all

Gepostet: 2022-03-30 | 15:57 · Permanenter Link

I am having all kinds of slowness issues especially using Web browsing.  Viewing videos won't play.  turning it off.  it is awful.

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