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False low memory warnings Win 11

I recently received a new popup from Norton 360 saying my system was running low on memory.  At first I thought it may have originated outside of Norton, but task manager confirmed it was definitely a Norton notification.    

Security history in Norton says "Low computer memory detected"    "Available memory remaining 13%"

This is totally incorrect, as I currently have 378 GB free out of 457 GB on a new computer. (roughly 82% free)

The popup I believe was encouraging me to sign up to Norton Utilities...

Has Norton really gone as far as spamming their already paying customers with false information to boost income?

Has anyone else had this, and is there a way to stop it happening?  Fed up with random Norton popups trying to boost extra sales.

Norton 360       version 22.22.4.11

Windows 11 Home (21H2)

12th Gen Intel(R) Core(TM) i7-1260P   2.10 GHz

16.0 GB (15.6 GB usable)

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Re: False low memory warnings Win 11

Hi Sparky! I'm a fellow Norton 360 user.

To turn off special offers,

  1. Open My Norton if you're not in Classic View. If you are in Classic View, skip to Step 3.
  2. Click Open near "Device Security."
  3. Click "Settings" near Help on the top right-hand corner.
  4. Tap “Administrative settings.”
  5. Scroll down to “Special offers.”
  6. Turn it off.
  7. Click “Apply.”

When Norton detects low memory available, it is referring to Random Access Memory (RAM), not your storage space.

This is totally incorrect, as I currently have 378 GB free out of 457 GB on a new computer

This means you likely have a ~ 500GB disk (of which you can use 457GB), which is commonly referred to as storage. This can be in the form of a spinning hard drive or a solid-state drive. This is where every piece of data lives on your computer for long-term use, every program, photo, and document.

However, Norton 360 isn't referring to your storage. It is referring to RAM. RAM is where everything you are currently using is stored so the CPU (the central processing unit, sometimes referred to as the processor, think of it as a complex calculator) can quickly access the programs you have open. If you have 10 websites open on Chrome, Firefox, Edge, or any other browser, that program and data live on the RAM, not the storage disk. If your CPU had to access all of this data from the storage disk, your computer would be very, very slow to use. That's why computers take data from the storage disk and load it to RAM, so you have a faster experience.

So, Norton is right about your RAM being almost completely utilized. You have 16GB, which should be fine for web browsing, gaming, and multitasking in the near future. A lot of programs tend to use as much RAM as you give them (web browsers, especially).

If you want to see the amount of RAM your computer is currently using, open Task Manager, click Performance, and click Memory on the left-side pane.

I hope this helps!

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Re: False low memory warnings Win 11

I also got that Norton Utilities advertising pop-up recently, saying my RAM was "89% used up" when, actually, my memory use was only 33%.  This issue was reported to Norton.  I was not aware that there was a Norton History event associated with this, but just checked and see that my history shows the same memory warning.  I will pass that along.

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Re: False low memory warnings Win 11

I finally got the SSD upgrade fiasco solved on my new HP laptop, with a clean install of Windows 11 and Norton 360. Today, more creature features were installed without any prompt. To date the said notification has not appeared on that device. I WILL watch for it and post here as all of you have with what is shown if/when it does appear.

FWIW!! On all my other Windows 10 21H2 systems I disabled Norton tamper protection temporarily and renamed two files, saved them and rebooted. They are nuPerfScan.exe and tulH.exe. The bogus history entries stopped appearing and MOST of the notifications for sell-up addon's as well. Just a bit of side info in case anyone is interested. Please note that these files will be renamed back to their originals when an NGC update is installed. Totally annoying. 

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.3155 / Windows 10 Pro x 64 version 22H2 / build 19045.4046 / Norton Security Ultra / Norton 360 Deluxe ver. 22.24.1.6 / Opera GX LVL5 (core:106.0.4998.76) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
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Re: False low memory warnings Win 11

Thank You Eden, 

I really should have spotted that it was bottlenecked Ram.

Why I questioned the SSD I'll never know.

I know my way around a computer fairly well, but have just moved from my Area 51 Alienware with 64gb Ram  to Samsung's Book2 Pro 360 with 16gb Ram. The idea being I no longer have to have the Alienware roaring away to itself while I'm only surfing the net etc.

Guess I need to learn to cut down on some of my multi tasking. especially with photoshop.

Totally forgot about Ram issues lol..  Have now set any open tabs to go to sleep after 5 minutes if they are not front and centre. They are still in the ram, but not as aggressively, and the laptop has gone silent again now its not trying to cool the fire inside.

Guess I need to learn to close stuff when I'm finished with it lol. Will also investigate some ram specs for an early upgrade.

Will keep Task Manager open more often until I learn what this laptop/tablet can cope with.

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Re: False low memory warnings Win 11

Thanks for the tips Soul,

I will keep them in mind if I still get more issues with the popups..

For now, I have been through all of Norton's options and tweaked a few options I had missed.

Method below for anyone looking to do the same thing..

Access for me was by left clicking the ^ next to the clock on the task bar, then right click on the Norton 360 symbol, and then select "Open My Norton" from the top of the list.

Then click "Open" in the popup, as below..

Then click the  "Settings" tab along the top..

Click on "Administrative Settings" after that...

From the popup below, I have turned these options OFF..

  • Report Card.   Automatically displays all the activities that your Norton product performs each month.
  • Norton Task Notification.    Hide the notifications that appear when your Norton product runs an automatic background task.
  • Performance Monitoring.    If it detects an increase in system resources used by any program or process, it notifies you with performance alerts.       This I have switched to Log Only for now, to see how quiet Norton can be. Will likely turn it back on after a week or so, but just to give me a heads up on performance issues, until I get used to using something with a lot less power than the Alienware.
  • Silent Mode.    I have left this off, as it only gives me a maximum of 1 day anyhow, then it turns itself back on.
  • Special Offer Notifications. Will automatically send you notifications about any special offers for different Norton products

Hopefully this will shut Norton up for a bit longer ..  2.5 days in, and so far no disturbances.. :)

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