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I've set up another suscription that I don't want.

Gepostet: 2022-09-21 | 11:26 · 4 Antworten · · Übersetzung:

Somehow I've ended up with a second subscription after I stopped auto renewal on the one I already have. The website says contact Customer service but I'm stuck in eternal loop. I only did it today and know I can cancel but how?
Labels: Auto Renewal

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Re: I've set up another suscription that I don't want.

Gepostet: 2022-09-21 | 12:40 · Permanenter Link

Norton Support is via Chat or Phone.  No Email support. 

Please review: ~ regarding Chat Support ~ regarding Phone Support
here > https://community.norton.com/en/comment/8530796#comment-8530796

as test: Chat from Edge ... okay for me. 

Please Contact Norton Support 

Twitter Norton Support
https://twitter.com/NortonSupport

~ regarding Phone Support
Please share your geo-location/country. 
Maybe, I can post Norton Support phone number, if you want?
Are you United States?

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Re: I've set up another suscription that I don't want.

Gepostet: 2022-09-21 | 12:42 · Permanenter Link

R U asking how to stop your Norton subscription from automatically renewing?_________________________________________________

Norton Community does not have access to your Norton account, subscription details nor payment method.  

  • Norton sends (for annually recurring subscriptions) email notice (with price, term, and related details) usually about 30-45 days before current term expire. 
  • Users report Norton pulls recurring subscription payment usually about 30-45 days before current term expire. 
  • Users report not being able to change Automatic Renewal Service setting about 30-45 days before current term expire. 

Norton Community does not have access to your Norton account, subscription details nor payment method. 
Please Contact Norton Support regarding your subscription/refund. 

Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558

Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

Please check your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information. 
MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with Automatic Renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

When you stop your Norton subscription from automatically renewing:

  • Your subscription will continue through the end of your already paid subscription term, after which your subscription will not automatically renew.
  • It typically takes a few hours from your request for the change to take effect.
  • Associated recurring subscription benefits may end when you stop your subscription from automatically renewing.

When you stop your recurring subscription, your subscription will not automatically renew. 

  • Your subscription will continue through the end of your current paid term. 
  • Your protection will continue through the end of your current paid term. 

When you stop your recurring subscription, your subscription will not have the Norton Virus Protection Promise.  

  • Your protection will continue through the end of your current paid term.  
  • Your subscription will continue through the end of your current paid term. 

______________________________________________

FAQ: Norton subscription and renewal
https://support.norton.com/sp/en/us/home/current/solutions/v126985328

FAQ: Norton Subscription status
https://support.norton.com/sp/en/us/norton-360/current/solutions/v136019247

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Re: I've set up another suscription that I don't want.

Gepostet: 2022-09-21 | 12:44 · Permanenter Link

Please visit the Cancellation & Refund Request page.

Refunds for Norton annual subscriptions
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

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Re: I've set up another suscription that I don't want.

Gepostet: 2022-09-22 | 04:44 · Permanenter Link

To all who helped me with my problem. I'm very grateful for all of your help and would like you all to know that you've helped with my anxiety syndrome

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