Norton app advisor issue after latest update

I am running Android 12 and Norton 360 version 5.41.0.220729004  .  The last update is July 29, 2022 for Norton 360 and it is the latest version as far as I know.

I no longer see any info from Norton concerning apps in the Google Play Store. I did follow the link provided by peterweb and still have no banner indicators from Norton.

@xjoex @MickMickle and @Bart86

Have you checked for updates to 360? The Google Play Store lists the latest update as ver  5.41.0.220729004.

Did you force a Google Play app update check?

Have you restarted your device.

Doing all this resolved the missing App Advisor feature for me. 

If not, hang tight for some hotfix from Norton. As noted, they are aware of this issue.

@xjoex

I did check for updates on Google Play store but I do not know what you mean by "force a Google Play app update check".

From the link I gave above for the Norton Support article about this issue, there are instructions on how to update the Google Play Store app itself. From within the Play Store app, you have to go to Settings > About. You will see a link by the version number to update. Tapping on that will force a check for a new version. That seemed to resolve the issue for me.

Latest versions of Google Play and Norton 360 were installed and I have restarted phone. No dice. Unfortunately, guidance for forcing Google Play update goes nowhere. (I was also wondering how to do that.) Even though the About screen has an update link, it's already up to date when clicked (see screenshot in uploaded pdf). This new issue of Norton App Advisor not showing scan of Google Play apps exists on my S22 Ultra (Android 12 w/above app versions). But it works normally on my Tab S5e (Android 11, Google Play 31.8.19-21 [O] [PR] 466385160 and Norton 360 5.40.0.220715002)

I have just passed this thread on to my Norton contacts.

Thanks @xjoex for reporting this update has fixed your issue. The good news is that it did no break my older Android 9.

@MickMickle  Can you update your 360 and test again?

Latest version as of Monday morning 8/22/2022 solves the issue for me. My banners are back when I go to Google Play Store and click on an app for info. New version is 5.4.1.1.220815010

Same here. I updated Norton this morning to this version and it seemed to fix everything. Thanks to everyone for their help and insight. 

When I click on a Samsung app thru my settings it takes me to the Galaxy Store and I get no banners from Norton as I assume it only checks apps in the Google Play Store.

When I click on an app like Private Compute Services it takes me to the Google Play Store with a Norton banner of "Network Unavailable" but Google also states "This item isn't available". So there is a connection there and maybe the Norton banner should read "No Info Available".

App advisor is still not working for me. Norton is up to date, as is Google play. I also still see 'network unavailable' occasionally with some of my installed apps. Please help?

What text colour are you seeing? Is that on all App Advisor notifications? I just updated my 360 and still see the green bar with white text for apps I checked.

I saw no black text on a dark background. I saw white text on green.

Are you seeing this colour scheme for all apps, or just the ones that used to say 'network unavailable'?

Try restarting your device and test. If that does not work, I would suggest uninstalling 360, restart your device and then reinstall 360, and test.

Perhaps the colors are different for various phone themes. When I get "No Info," it's black font on light grey (and animated), like in attached screen recording. This was the same Norton tag as one example in the PDF file I attached in an earlier post. To me, this residual issue isn't so much of a problem as the original "Network Unavailable" which made no sense when you know there's connectivity. (Although "No Info" for an app does raise questions.) Still, the Google App Advisor is just one of the security features Norton 360 has, and many features work well.

I think the Norton labels are probably working as designed. It's just the relatively uncommon "No Info" apps that are grey. The "Safe" apps, which are most of them, are green. "Unusual Behavior" are orange. "Network Unavailable" are much more rare. I think the original issue is fixed. But the specific reason for the original problem and the specific changes that fixed it seem inexplicable. It could manifest itself again.

The different colours can let you know quickly whether you need to pay attention. Green, go for it. Orange, you should look more closely at the permissions requested. Grey, there is no information, so you really need to look closer at the app and the developer to decide if you trust them.

The App Advisor notifies you about possible issues with an app before you download and install it. If you turn off the app advisor, Norton's App Security under the Security section would flag the same issues that App Advisor would. 

Ok, let's talk font color if you like: On my devices, Norton 360 banner animation opens with white font on yellow, then usually changes to consistent black font on banner backgrounds of green, orange, or grey. The (now more rare) exception is white font for the "Network Unavailable." I think it's reasonable for the font to be white instead of black when the background is also black. Lots of "Network Unavailable" banners as reported in OP was a problem; now, not much of an issue for me.