Sophisticated Phishing Scam

There is a sophisticated phishing scam involving legitimate sites, in my case paypal, in which a bogus false charge is placed in my account (which was not in fact charged to my bank account), which generated an automated email to me from Paypal. The bogus charge said I should call a telephone number to initiate my refund. which I did. They requested information PayPal already had, asked me to check my bank account to see if the refund had appeared (it hadn't) then requested I download and run DCARE.PRO to give them remote access.  In a  minute or so I got blue Updating Windows screen, could not regain control from DCARE, and turned off computer.  They had access to my computer, and not only viewed and accessed my bank account (no harm done) but could have downloaded saved passwords and implanted malware. DCARE should generate a warning that this is an unsafe application



Re: Sophisticated Phishing Scam

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Re: Sophisticated Phishing Scam

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Re: Sophisticated Phishing Scam

For the benefit of others, here are some things to keep in mind:

1.  Never click a link or call a phone number provided in an unsolicited email, especially those warning that there is some sort of issue or irregularity with your account.  Always use a trusted company URL or telephone number that you have saved or looked up yourself to contact the company or your bank.

2. Never download anything or grant access to your device to anyone that is unknown to you or has initiated the contact (by sending you the email with the number to call).

3. Remote access programs are not inherently unsafe.  They can be used legitimately by product support agents to remotely diagnose and fix problems on your device.  That is why these programs are not flagged as malicious.  It is up to you to be certain that you trust the people that request access, which should rule out anyone who contacted you out of the blue.

4. Always be suspicious of any phone call or email that seems intended to cause panic or a sense of urgency.  Contact the company using a trusted URL or number and find out if the problem actually exists.

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