So Intel's driver update agent notified me that there is an update available. When I go to the site, if I have turned every possible Norton product off, it gets to a hung point and fails to complete (I'm thinking there's still something Norton has on that is blocking it). If I turn Norton on, the site immediately returns a scan failure and can't continue. Norton's update offerings don't see whatever the new Intel update is so I can't use that to bypass whatever Norton has blocking it. I've tried adding the URL's from the Intel support area, but that doesn't seem to be enough.
I can't locate any form of security history to see what Norton may have blocked and I haven't gotten any alerts, which makes troubleshooting this a pain.
Additionally when I tried to log in from the Norton app page using my linked Google account, Google won't allow it stating that the browser is insecure. And it doesn't save when you say "Trust this device".
Win 11, Norton package incl. LifeLock. No error messages, no notifications from Norton.
Steps to reproduce:
Problem 1 Intel Driver and Support Assistant
- Right click and select Check for Updates from Intel's notification icon
- View page "Sorry something went wrong when trying to scan"
- Go through and turn off every possible option (I may have missed one) in advanced settings in antivirus and firewall.
- Try again
- Intel page now completes scan and then hangs on installing
Problem 2 Insecure browser
- Open My Norton
- Click Help '?'
- Complete 2fa, check Trust device
- Attempt sign in with Google
- Enter google email account
- Get warned by Google that browser is insecure and can't continue (failure part 1)
- Go back and sign in with manually entering password
- Go back to My Norton
- Click Help '?'
- Get prompted to enter 2fa again and if I want to trust device (failure part 2)
Problem 3 Where's Norton's history of activities located?
I haven't a clue as to where to find what it may have blocked, even when setting everything to Alert where possible.