Gelöst.
Danksagungen0

Upgraded to Android 13 now Norton 360 will not run?

Gepostet: 2023-05-12 | 05:33 · 5 Antworten · · Übersetzung:

Hello All,

My Samsung A33 5g has just been upgraded to Android 13 & will not load Norton 360, just immediately returns with a Yellow Screen & back to the App Icon. Norton VPN loaded by itself works fine with no issues.

I have tried Clearing the Cache several times/running the Repair Mode several times/Uninstalling & Reinstalling several times all from Google Playstore/Nothing needs upgrading/Checked Battery Status etc & have tried just about everything that has been recommended on this Forum & any other with similar issues.

To me being a Layman as everything started after this upgrade & up until then has been 100% happy with Norton 360 I would suspect Samsung but it could be a mismatch with Norton as well?

Anybody having similar Issues & can help please?

Labels: Android, Customer Support Feedback
Akzeptierte Lösung
Danksagungen1 Stats

Re: Upgraded to Android 13 now Norton 360 will not run?

Gepostet: 2023-05-12 | 09:38 · Permanenter Link

Well after playing with the Phone once again it seems that there may have been a problem with the SSID as kept getting spurrious messages about this? As usual I have no idea what I did but the System is now stable once again & Norton 360 is 100% happy again!?

Life is not easy!

View Accepted Solution in Context

Antworten

Danksagungen0

Re: Upgraded to Android 13 now Norton 360 will not run?

Gepostet: 2023-05-12 | 08:04 · Permanenter Link

You mention checking Battery Status. Are you referring to battery optimisations? Check that those are turned off for the 360 app.

Also check in Android Settings > Accessibility for Installed Services. Be sure the Norton 360 service is enabled.

Have you restarted the device since the OS upgrade?

Danksagungen0

Re: Upgraded to Android 13 now Norton 360 will not run?

Gepostet: 2023-05-12 | 08:31 · Permanenter Link

Thankyou for your reply.

Battery Optimisations turned off for Norton 360

Norton 360 Enabled

Have Restarted/Shutdown the Device more times than I care to remember since upgrade - No Difference unfortunately.

If it was a PC you would swear that the program had crashed as the screen goes yellow & then collapses back to the initial Norton App Icon!

Akzeptierte Lösung
Danksagungen1 Stats

Re: Upgraded to Android 13 now Norton 360 will not run?

Gepostet: 2023-05-12 | 09:38 · Permanenter Link

Well after playing with the Phone once again it seems that there may have been a problem with the SSID as kept getting spurrious messages about this? As usual I have no idea what I did but the System is now stable once again & Norton 360 is 100% happy again!?

Life is not easy!

Danksagungen0

Re: Upgraded to Android 13 now Norton 360 will not run?

Gepostet: 2023-05-12 | 09:40 · Permanenter Link

Next I would suggest contacting Norton Support to see if they have more suggestions. My Android tablet is stuck on Android 9, so I cannot test. They may also have other reports of a similar issue.  www.norton.com/contactcs   If using the chat function, as soon as you can enter any information, enter "agent please". That will get you out of the chat bot and connected to a human.

Danksagungen0

Re: Upgraded to Android 13 now Norton 360 will not run?

Gepostet: 2023-05-12 | 16:51 · Permanenter Link

That is good news. Thanks for posting back.

This thread is closed from further comment. Please visit the forum to start a new thread.