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Norton Password Manager fails to recall the password on a split page login & instead offers to generate a new password.

Gepostet: 2023-05-28 | 11:23 · 5 Antworten · · Übersetzung:

Norton Password Manager (NPM) fails to recall the password on a split page login for the Washington Post website & instead offers to generate a new password. This happens for only for this site.

I'd like NPM to use it's stored password.

Labels: Password Generator, Windows 11, Norton Password Manager, Logins, Google Chrome, Sign in
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Re: Norton Password Manager fails to recall the password on a split page login & instead offers to generate a new password.

Gepostet: 2023-05-28 | 13:51 · Permanenter Link

One can login to The Washington Post 5 ways using:

  1. email address,

  2. Amazon,

  3. Facebook,

  4. Google and

  5. Apple.

Attempting to login using a Gmail address triggered the Generate New Password prompt.

Logging in using Google was immediate.

Not sure what distinguishes one method from the other, but the problem has been resolved.

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Re: Norton Password Manager fails to recall the password on a split page login & instead offers to generate a new password.

Gepostet: 2023-05-28 | 11:35 · Bearbeitet: 2023-05-28 | 11:37 · Permanenter Link

related: https://community.norton.com/en/forums/password-manager-wants-generate-new-password-when-existing-password-fine

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Re: Norton Password Manager fails to recall the password on a split page login & instead offers to generate a new password.

Gepostet: 2023-05-28 | 11:51 · Permanenter Link

Okay. I'll do that. Thanks. 

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Re: Norton Password Manager fails to recall the password on a split page login & instead offers to generate a new password.

Gepostet: 2023-05-28 | 13:09 · Permanenter Link

Please post back progress. 

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Re: Norton Password Manager fails to recall the password on a split page login & instead offers to generate a new password.

Gepostet: 2023-05-28 | 13:51 · Permanenter Link

One can login to The Washington Post 5 ways using:

  1. email address,

  2. Amazon,

  3. Facebook,

  4. Google and

  5. Apple.

Attempting to login using a Gmail address triggered the Generate New Password prompt.

Logging in using Google was immediate.

Not sure what distinguishes one method from the other, but the problem has been resolved.

Danksagungen0

Re: Norton Password Manager fails to recall the password on a split page login & instead offers to generate a new password.

Gepostet: 2023-05-28 | 14:10 · Bearbeitet: 2023-05-28 | 14:23 · Permanenter Link

@bjm_
Thanks for the help.

Ultimately the problem was solved on a phone call with the help of a human being in support who recognized a conflict between a gmail userid & the Google option.  The NPM Washington Post entry has been removed.

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