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Norton Security with Backup can not be installed
I have purchased a product Norton Security with Backup few weeks ago and can not download the product to the computer and thus not install.
After logging into the account xyz with the corresponding password is always the reference to the previously installed product Norton 360 and it is this subscription expired and this can be extended.
When I enter the product number, he does not realize that it should be the new product Norton Security with backup which I would like to download.
But never coming to the new product that I have purchased in retail stores.
(Norton Security with Backup)
Am now annoyed for a month because the product that is supposed to protect the computer still could not be downloaded and therefore could not be installed.
Please help in solving the problem.
The following steps have been tried already:
Remove the license for the computer xyz
Norton Power Eraser
From a chip Norton eliminator tool
Norton Security with backup trial version
Sampled from a chip Norton eliminator tool again
Chat in the forum
Furthermore, I also have IE 8 installed to use newer IE can. Have also installed Firerfox, even that did not work.
The Norton download button always leaves only the product Norton 360 as an extension option (your subscription to Norton 360 has expired), although actually a Norton Security is desired to backup to download and install.
Please can you give me now more help to be able to use the product purchased.