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LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-13 | 18:41 · 440 Antworten · · Übersetzung:

I've had Norton and Truecrypt together for about a week now and they worked together fine, they both stayed out of each others way.. Yesterday, that changed. No, it might of even started the day before yesterday. Allow me to start there since it might help find out the issue. So, on that day, I downloaded a file, Norton flagged it(WS.Reputation.1) and removed it, I disabled Norton and downloaded it again thinking Norton made a mistake, ran it on VirusTotal.com, and 7 anti-virus programs detected danger(most of them called it a Trojan).and the file stopped being read after  the 7th positive detection. So I deleted it, ran Norton immediately, downloaded and ran Malwarebytes and they both showed no Trogan on the computer. My computer started showing symptoms of a Trojan(slowing down, not being slow to load websites, etc) this was while Norton was doing a full system scan. After the scan came up clean, file thumbnails soon started going blank(they had a blank page icon) and some even vanished all together, like Recycle Bins. Even my Chrome browser stopped loading, it wouldn't even load the settings page. So, I panicked, restarted the system, logged back on and guess what? Norton was gone. It failed to start and wouldn't respond to my request to run. It was showing up on Task manager's list of programs running but not on the list of active programs. 8 or so minutes later, just as I am about to restart, Norton suddenly ran an autofix. Then I restarted.again and everything was back to normal.

Forward to a day later, I try and mount a PNP Truecrypt folder to view a few documents before I leave overseas, and just as I opened the mounted folder and started to scroll, I got a BSOD. The error said "PNP_DETECTED_FATAL_ERROR." I thought it was just a weird mistake, so I logged on, and tried again...same error. I then fitted with the settings and tried to get my files out of that Mount but everytime I even tried to move a file an inch, I got the BSOD. I couldn't open the folder after mounting because I'd get a BSOD. I got 8 of them before I gave up and ran a BSOD viewer. They all showed that the driver that caused it was either SRTSP64.SYS or BHDrvx64.sys and it originates in ntoskrnl.exe. The BSOD's also shared the same bug check code of 0x000000ca and parameter 1 of 00000000`00000002. 

I elected to then uninstall Norton, and remove the files. It worked, I got no BSOD. So I assumed the issue was over and mounted them again then installed Norton back.

Forward to today, I move the Mount to an old external(formally internal) HDD I found. I encrypted some space on that HDD and attempted to add my files over there to the external drive so I could bring them with me overseas. The moment the files touched that HDD, BSOD! She came back. Same error, same driver, same location. What do I have to do to get Norton to get along with Truecrypt short of uninstalling Norton for a refund? I don't want to do that since I really like Norton but this is getting annoying and I don't want my brand new computer to be damaged by repeated BSOD's. 

This desktop computer is only 1.5  weeks out the box, so it can't be the computer.

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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2015-04-08 | 04:58 · Permanenter Link

Hello,

I can see some of you have already received the patch and so far the feedback is positive. For more details, you can read the official announcement here.

I'm wanted to thank you all on behalf of the Norton team for your patience while we were working on this patch. All your feedback was welcomed and will certainly be taken into consideration while we continue to focus on the constant improvement of our services and products.

Finally, I wanted to extend a special thank you to those users who were supportive and understanding of my own interventions here. It certainly is very rewarding to interact with customers who are able to keep up a good and professional relationship with their points of contact regardless of the issues that they are facing.

Have a great day!

View Accepted Solution in Context

Antworten

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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-15 | 16:30 · Permanenter Link

I have the same problem started 3 days ago.. With Norton Security 22.1.0.9 running on Win8.1, when I try to access a mounted truecrypt file, I instantly get a BSOD :-

MODULE_NAME: SRTSP64
FAULTING_MODULE: fffff801a1879000 nt
DEBUG_FLR_IMAGE_TIMESTAMP:  54767e1c
BUGCHECK_STR:  0xCA_2
DEVICE_OBJECT: ffffe000dfbe8080
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
CURRENT_IRQL:  0
ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) amd64fre
LAST_CONTROL_TRANSFER:  from fffff801a1a156ae to fffff801a19c81a0

STACK_TEXT: 
nt!KeBugCheckEx
nt!CcTestControl+0x40376
nt!IoWMIDeviceObjectToInstanceName+0x116
nt!IoWMIDeviceObjectToInstanceName+0x3b
SRTSP64+0xcd036
SRTSP64+0xcd1d7
SRTSP64+0xcc99f
SRTSP64+0x7ce24
SRTSP64+0x4e915
<snip>

If I disable nortons anti-virus auto protect this doesn't happen and it works fine. I have also been able to restore to an earlier image where this doesn't happen. What seems to be the trigger for this issue is that liveupdates runs and in my case download 12 update and install them. On the next reboot with no other changes I run into this BSOD every time I access a mounted truecrypt archive. I can't figure out how to uninstall an norton update or get an more information other than the following updates where applied :-

Norton Web Protection Definitions
Engine,NS,INSTALLDIR
Norton virus definitions x64
Norton IPS Definitions
Extended File Attributes and Signatures
Norton Whitelist
MNI,NS,MUIDIR
MNI,NS,MUIDIR
SONAR updates
Norton Safe Web
Norton Reputation Revocation List

Is there a fix in the pipeline for this norton ? Any idea how to uninstall a select number a live upgrade updates?

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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-15 | 23:38 · Permanenter Link

Hi people,
Sorry to be late.
You both seem to have Windows 8.x as common other than Norton product.
Hence I would like to bring to your notice that a feature called fast startup of windows 8.x has some issues with Norton that will make norton products not being properly working on the machines in most cases. I had tested the v7.1a and v7.2 of TC on windows 7 x64 two weeks before. It had no issues with tested encryption methods or files on NIS or NS (prior to update 22.1) at that time.
Hence I request you both to turn off fast startup feature and check.
After turning it off, run a few manual live updates and make sure TC is uptodate (v7.2)
A link for related reading:
http://superuser.com/questions/669026/how-can-i-use-truecrypt-under-wind...
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-16 | 07:23 · Permanenter Link

Same problem with 2 PCs at my location. I spent hours with online support to no avail. They remove NS, clean and reinstall the product and all is well until the DEC 11 PATCH is re-installed by live update. BOOM! problem back!  (On 2 PCs )  BSOD everytime I mount a TC volume. I have also noted that if you mount the volume as read only there is no BSOD.  Also tried veracrypt as a test and it crashes too! 

I have used Norton and Truecrypt  side by side for years with no problems until Thursday Dec 11, 2014.  I think I have proven six ways from Sunday that the patch is the problem yet the arrogant escalation technician ripped apart my PC, turned off various services ( did not turn them back on ) changed permissions and drivers,  then told me it was not a Norton issue. Really!?!?.   I have removed NS and am looking for alternative.  At this point in time, NORTON SECURITY is the biggest piece of MALWARE I have encountered for a long long time.

I have registered a complaint against the patch at [removed email] but so far only an automatic acknowledgement.

My PCs are Win 8.1.   My other linux mint machine runs like a top and will continue to migrate away from this turmoil!!!!!!!!

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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-16 | 09:59 · Permanenter Link

I have managed to do a little work on this. "fast startup" was disable and after installing TCv7.1a and TC7.2 the problem still exists. I also installed VeraCrypt 1.0e and initial that seem to be ok, but start BSOD'ing again as soon as folder and files started to be copied into the virtual drive.  

I have uninstalled norton's and install bitdefender and Kaspersky trial versions and in both cases the problem does *not* exist there and there is no BSOD.  So going back to norton it was stable until I installed 22.1.0.9. As soon as that happening BSOD every time I mount a TC archive as a drive.

This looks like a problem in nortons 22.1.0.9. I can't see how it can be possible anything else.

How do one normally raise a bug with symantec for this ? What is the process ? I only just reviewed my license 2 weeks ago so I would like to get it fixed.

Currently the best workaround I have is to click on the norton tray icon click "disable anti-virus auto protect" open the TC archive do whatever is needed and then enable anti-virus once the TC archive file has been closed.

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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-16 | 19:21 · Permanenter Link

Try  [removed email]  as I did.   This is what was suggested by their online support when I asked them.

I provided as much detail as I could and specifically when and when not the BSOD happened.

I too am positive the patch is the root of the problem as I have seen my machines work properly, then apply patch , then they fail.

2 machines, 2 identical results.

For now, I have just removed NS and reverted to MS built in defenses. 

Good Luck

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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-17 | 17:23 · Permanenter Link

Hello Leebuk,

Would you please share the memory dumps seen with TC 7.1a/7.2 ? We are not able to repro the issue.

Thanks,

Snehansh

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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-17 | 20:31 · Permanenter Link

I can confirm I have exactly the same problem.

I use Truecrypt and the instant any program tries to read from the virtual drive (via Windows Explorer, for example) I get the BSOD, with the PNP_DETECTED_FATAL_ERROR message.

If I disable Norton every works OK. The moment I enable the program again, the message appears. It is completely reproducible.

I have Norton 22.1.0.9 and Windows 8.1 64 bits.

The dump file generated by Windows points to a problem with  SRTSP64.SYS, error: PNP_DETECTED_FATAL_ERROR, bug check code: 0x000000ca, crash address:  ntoskrnl.exe+150aa0, caused by address: SRTSP64.SYS+db2d0

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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-17 | 21:31 · Permanenter Link

@ topic : The dumps can be traced from the details of windows 'event viewer' logs (it will show the path where dump file is saved) corresponding to this BSOD, add it in a zip file and attach or change the extension of .dmp to .txt and attach to your reply or upload to a filehosting site and send a private message to Snehansh the url.
Donot request help via pm, its only a means for faster communication.
To pm someone, click on their name, click the link in profile page, send this user a ...

Lolicon Dec 16
"
"Thanks for the info Nikhil_CV. I'll try that out soon. But I did make contact with Norton consumer service via chat and they tried removing Prefetch files and did some other stuff and that only made my issue worse. Now instead of me getting a BSOD when I try and interact with a mounted volume/space, I now get it if I mount at all.

THIS next bit of info might help figure out the cause:
I do NOT get a BSOD if I mount a volume in READ ONLY mode. I can open, move files(out of the volume, nothing in) and so on and not get a BSOD only if I set it in READ ONLY mode. Does that tell you or anybody anything in particular?
I attempted to add an exemption to my Norton software to just ignore the driver and Truecrypt program all together but it seems that SRTSP64.SYS and ntoskrnl.exe are dead set on making my life hell, as it made no impact. ""
The user had trouble in posting directly.

Since its appearing after the v22.1.0.9 update(after the update, I have not tried TC [my fav is diskcryptor which is not having the issue]. Before the NS update my experience with TC(both ver) was before a system image restore). Therefore, its worth if someone can help the SYMC employee with your logs on this issue.
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-17 | 22:49 · Permanenter Link

Hopefully I can post now....

So, as the post I sent to Nikhil confirms, I was able to mount the truecrypt once I mount it in READ ONLY mode...which is pointless since I want to add files and always get a BSOD when I remove READ ONLY to do that. I have some of the BSOD logs if it'll help. I don't have them all because I used CCleaner to see if clearing stuff out helped...it didn't. 

I do have the last release of Truecrypt(7.1a?) and the most recent release of Norton Security. Other than putting the mounted Truecrypt file in READ ONLY, the only real way I can use Truecrupt is  by uninstalling Norton then re-installing it when I finish. Norton and Truecrypt got along on my computer for a week before this happened and one day after Norton randomly stopped booting during restart and  and Autofixed itself. 

I tried adding special exclusions in Norton's settings so the driver I use is ignored and it didn't help me at all. Norton is dead set on making my life difficult with Truecrypt. I am going to try uninstalling both Norton and Truecrypt and formatting the driver if Norton gives up trying to help and see if things improve. If not? I think I'll either just keep uninstalling when I want to use Truecrypt or jump ship to another anti-virus program.

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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-18 | 00:52 · Permanenter Link

Dumps have been requested, so I request all to help on it.
@Lolicon et al.
Do you all have ever used / are using any other security software along with Norton, please let us know that too.
@Lolicon, have you tried disabling the autoprotect of NS as mentioned by others?
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-18 | 07:19 · Permanenter Link

The bluescreenview program indicates that SRTSP64.SYS is the cause of my crashes. I did have trial mcafee but was removed early on by online support.

I have minidumps to share however that is best done?

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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-18 | 07:29 · Permanenter Link

Here is some information on Truecrypt. Looks like it is EOL

http://truecrypt.sourceforge.net/

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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-18 | 07:30 · Permanenter Link

Ok, I've posted the dumps in a TXT file.

I have never used any other security software with Norton other than Truecrypt. At least, not for long. I did have Malwarebytes and Norton together for a short time but I removed it. Mcafee was preinstalled on the computer, but I uninstalled it only minutes after I got this computer. Of course, I uninstalled it from the Control Panel, not the Mcafee uninstalling software, but I doubt that played a role since this issue started a week later.

I tried disabling autoprotect and everything else in Norton, it made no impact. I some how disabled it's ability to boot up on restart a few days ago from Safe Mode, and I was able to work Truecrypt. It is only when Norton is running at all and the Truecrypt volume isn't in "read only" when the crap hits the fan.

Dateianhang: 
Plain text icon BSOD - Norton.txt
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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-18 | 18:29 · Permanenter Link

I am having exactly the same problem. No BSOD if mount in read only mode. Disable Norton all together will solve the problem, but ........ This situation happens just recently. I have been using TrueCrypt and Norton anti-virus for many years. Now, the situation gets very frustrated. I hope Norton acknowledges this problem and is actively working on it.

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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-18 | 19:10 · Permanenter Link

Hi shjwang2003,
Please follow the requests for details and logs, such that the real reason can be identified.
What is the Norton product and its version you are using? [ open main gui > help > about or support > about ]
What is your windows and TC version?(It must be noted that TC has stopped its official support and development a lot ago.
Your crash dumps (not just event viewer logs) attached to your next reply.
History of using any other security software along with or before installing Norton product?
Keep us updated on this...

@ topic :
If you havent used the removal tool from mcafee, please use it from download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe .
Eventhough its effectivity is unproven, it may help.
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-18 | 19:24 · Permanenter Link

Hello Lolicon

You have to remove McAfee using their removal tool and then install a clean copy of your Norton product. Also, please make sure you have the latest Microsoft windows updates. There were several updates which came out after windows update day. Run live update also to make sure you have all updates. Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 2004 N 360 22.20.5.39 Chrome latest version.
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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-18 | 21:06 · Permanenter Link

I am also having this issue. It's not just Truecrypt. Boxcrypt also BSOD with Norton Security.

Stop suggesitng useless uneducated hints and provide real solution. Clean install and such is so rudimentary it's not even worth considering it.

I even did fresh install and same problems. A machine with outdated virus def has no issues using same software.

NS 22.1.0.9  everything patched up to date. Do not question me on basic stuff I know more than you do. It's clearly norton breaking this starting this week.

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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-19 | 00:49 · Permanenter Link

I installed the patch this week to version 22.1.0.9 and having blue screens ( PNP_DETECTED_FATAL_ERROR)

running windows 8.1 and not using Truecrypt.

removed Norton 2015 and re-installed N.I.S 2014 and no blue screens for 2 day's now.

I make an image of the drive before the update and It crashes every time after the update.

The latest update is broken. sticking with 2014 for now

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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-19 | 02:37 · Permanenter Link

Hi ken1,
Have you had in past or currently have any other security software installed in your machine?
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-19 | 02:39 · Permanenter Link

It seems that all users have in common windows 8.x .
Would it be a problem with loading virtual drives and protection patch?
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-19 | 02:39 · Permanenter Link

I request all the people who face issues with BSOD on PNP_DETECTED_FATAL_ERROR or use any encryption utilities to post the crash / error dumps here.
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-19 | 04:14 · Permanenter Link

No other security software installed, I make a clean install of windows 8.1 when Norton 2015 came out.

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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-19 | 04:38 · Permanenter Link

Attaching some dumps...

Dateianhang: 
Package icon Dumps
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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-19 | 06:14 · Permanenter Link

Same issue here!

Win 8.1 w/ Intel HM65.

NS 22.1.0.9 and TrueCrypt 7.1a. Attaching dump.

Dateianhang: 
Package icon dumpZ.zip
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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-19 | 06:41 · Permanenter Link

Thank you Nikhil_CV for your reply.

My machine OS is Window 8.1. On this machine, I have never used any other security software, it has always been Norton

Norton Security 22.1.0.9

TC version 7.1a

I have another laptop using window 7, same Norton security and TC version, it DOES NOT have any problem

Thanks again

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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-19 | 06:47 · Permanenter Link

Attaching dumps from 2 afflicted PCs with this issue. One Laptop Intel based win 8.1. The other desktop AMD win 8.1

Dateianhang: 
Package icon Dumps from BSOD
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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-19 | 11:36 · Permanenter Link

All,

Thanks for the dumps and patience regarding this matter.

We have identified the issue and the solution. We will ship the solution as soon as we can.

In the meantime, can you try mounting truecrypt/veracrypt volumes in read only mode as a workaround.

Thanks,

Snehansh

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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-19 | 11:47 · Permanenter Link

Thanks for the update Snehansh.
Hope it will not break any other encryption software like diskcryptor or bitlocker or affect windows 7 or previous versions...
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-19 | 13:34 · Permanenter Link

This is good to hear. I hope it really does fix the issue before my computer BSOD's itself until Windows is corrupted... thanks!

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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-20 | 01:27 · Permanenter Link

THX, hope the fix comes soon!

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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-21 | 23:48 · Permanenter Link

Thank you, Snehansh, i was following another discussion to the same topic before, but they provided no solution, it was just a "Windows-Update-bashing" ;-)

As far as i understood, the other affected users uninstalled Norton Security - just as i did.

Will you please do some posting here as soon as the fix is available, so we can re-install Norton Security again?

Thank you very much!

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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-21 | 23:56 · Permanenter Link

Usually the update announcements will be there only after the release. And since we are nearing Christmas and a new year eve later, lots of holidays come inbetween. I hope it will be not going beyond two weeks...
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-23 | 07:27 · Permanenter Link

My sincere thanks to those who submitted crash dumps and to Symantec for continuing to work to resolve this issue.

I very much look forward to the fix since I'm an avid user of VeraCrypt 1.0e (1.0f should be available very soon).

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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-24 | 20:32 · Permanenter Link

Glad a fix is in the works.  Here was my post under a separate thread:

Norton Security is crashing Cryptainer (http://www.cypherix.com/ (link is external)).. then it crashes the whole computer.  I have to hold down the power button until it shuts off.  This is the message I received from Cypherix tech support:

"After analyzing the issue, it has been discovered by our developers that
the problem has been caused by Norton's driver file SRTSP64.sys. This
driver does not support PNP disk. We are extremely sorry but there is
nothing we can do since the issue is not related with Cypherix program.

We would be extremely grateful, if you were to report this to Norton Tech
Support. Once gain please do accept my apologies and thank you for your
patience."

I've tried adding the program to the allowed Firewall Program Control, but it says "Error occurred while adding your program".

With all the problems I'm having it looks like I might end up switching all our systems to BitDefender.  Getting frustrated with Norton.

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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-24 | 20:52 · Permanenter Link

For some reason, I started reading the quotation area first and after I finished reading, I was going to request a refund and use another service. That  was close. Hope they don't end up saying they can't do anything about it this time. 

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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-25 | 14:54 · Permanenter Link

It's very disappointing - I have the same issue with my two windows 8.1 notebooks (norton installed on both; no problem at all on a third computer with no norton installed)... When I work with Truecrypt now, I turn on airplane mode and then disable antivirus and firewall... I hope the fix will be available soon.
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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-26 | 03:15 · Permanenter Link

Hi all. I'm very glad to read here about this problems then since a few time I'm facing the same BSOD issues, while before I worked with Truecrypt without any issue. I first thought having corrupt Truecrypt Volumes because on my Win8.1 Notebook I have the same issue, but when opening Truecrypt Volumes on an old XP PC (without NIS) everything worked fine; fortunately I kept this old XP PC being able then to extract needed documents and reinsert them. Also as I've stored my TrueCrypt Volumes on a NAS, I had to restart the NAS everytime running in a BSOD because the Truecrypt Volume was blocked and reported to be in use by another system. Now knowing the issue I'm able to get the needed documents using the XP PC or by disabling NIS for a short time. Thanks to all having contributed to find the issue. Now that the bug is known and even acknowledged by Norton I expect a fast update.

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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-26 | 04:15 · Permanenter Link

@ remix007,

The bug is detected to be affecting windows 8.1 and Norton Security v 22.1.0.9 as well as encryption tools like truecrypt.
Please verify that you have that config and Not NIS .
NIS is not buggy in this issue.
Also logs/dumps are requested (since yours come with network, attach information as per previous replies)

Lets hope Norton / Symantec issues patch soon after holidays.
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-26 | 06:45 · Permanenter Link

Currently I am running Windows 8.1 and Norton Security 2015

When I install SoftPerfect RAM Disk I get the BSOD and PNP_DETECTED_FATAL_ERROR.

This happened after I applied the patch to go to version 22.1.0.9. before the patch there were no problems.

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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-26 | 23:55 · Permanenter Link

@Nikhil_CV

...yes, sorry, little typo - I'm running the config in question, Win8.1 and Norton Security (with Backup) V22.1.0.9...

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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-28 | 06:46 · Permanenter Link

I am having the same problem not only with TrueCrypt, but also TNTDrive. My configuration is an AMD driven laptop computer with Win 8.1 x64 and Norton Security 22.1.0.9. A memory dump analysis produced by windbg is attached. Hope this helps for debuging.

Dateianhang: 
Plain text icon Debug info for crash TNTDrive and Norton Security
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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-29 | 05:45 · Permanenter Link

Wife has  a similar BSOD problem on this thread, https://community.norton.com/en/forums/pnpdetectedfatalerror-message-usi.... It is with MS Office Starter 2010 on W8.1. Dump and details are in that thread. For some reason although she can start a tread and reply to that thread, she can not here?

How will we know this is fixed?

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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-29 | 06:09 · Permanenter Link

ispalten:

How will we know this is fixed?

Check your Norton Community Account setup.  Account > Edit > Notifications > Automatically Subscribe to all Topics I participate in.... you'll know as others will post. 

You may also Subscribe to Product Update Announcements   notice may appear there ~ up to Norton staff. 

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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-30 | 04:49 · Permanenter Link

bjm_:
ispalten:

How will we know this is fixed?

Check your Norton Community Account setup.  Account > Edit > Notifications > Automatically Subscribe to all Topics I participate in.... you'll know as others will post. 

You may also Subscribe to Product Update Announcements   notice may appear there ~ up to Norton staff. 

Do get responses, but as you say, it (the fix) 'may' appear in the Product Update topic. Might even be posted in this topic, but no guarantee. Problem is the 'damage' done to open files when the BSOD happens. Leaves only 2 choices, disable Norton when using Office or not use Office. Not knowing when it was fixed (updates to NS happen without warning usually) doesn't help understand when there is no longer a need to worry about using Office.

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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-30 | 06:35 · Permanenter Link

ispalten: . Not knowing when it was fixed (updates to NS happen without warning usually) doesn't help understand when there is no longer a need to worry about using Office.

Just opened M$Office on my W8.x for the first time as I run OpenOffice.  I didn't even realize the "cloud" influence until watching the intro video.  On my setup M$Office is a trial of Office365.  So, just opening OfficeStarter causes crash?  No way to disable virtual drive.  Nikhil posted a comment here Permalink re OfficeStarter.  OpenOffice is compatible with M$Office.   Maybe you can use OO until issue is resolved.  I'm sure the Thread will reflect when others have realized issue is sorted and / or staff will post.    I do get your meaning now.  How will you know ?   Usually, the Community becomes aware and news travels.   

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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2014-12-30 | 08:05 · Permanenter Link

bjm_:
Nikhil posted a comment here Permalink re OfficeStarter.  OpenOffice is compatible with M$Office.   Maybe you can use OO until issue is resolved.

Yes, that link is my wife's post. I didn't want to install another suite on her computer. Right now she's been told NOT to use Office and to use the other back-up computer on the LAN if she has too. Hopefully this will be fixed soon.

Thanks.

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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2015-01-01 | 23:45 · Permanenter Link

well, add me to the list of users whose machine crashes. it only affects my win8.1, win7 is fine. geez I was just about ready to transfer my N360 sub over to NSwB. Am I gonna be forced yet again to revert back to N360?!?
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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2015-01-02 | 06:14 · Permanenter Link

I should also be on this list with BSOD, when using Steganos Safe, located on my USB drive (it creates virtual drive to work on). I have Win 8.1 and have NSwB ver 22.1.0.9. This problems started with 22.1.0.9 patch.

Windows 10 Pro, 64 bit.
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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2015-01-02 | 07:01 · Permanenter Link

Add me to the list of disgruntled Norton security 22.1.0.9 users, if i open truecrypt 7.2, i get BSOD every time, instantly. Uggggh. Need fix from Symantec !!!

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Re: LONG STORY: Norton BSOD me when I use Truecrypt

Gepostet: 2015-01-02 | 08:06 · Permanenter Link

While we wait to see if Norton does in fact have a fix coming, I have an extra question:

If I was to fully encrypt my HDD(the one with Norton on it), would I be unable to use the HDD at all? Would Norton pretty much make it impossible for me to use the HDD?

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