pc wont close after Version 22.5.0.124 Windows xp update

Hello

I mean check disk to see if there are any bad sectors etc.to see if the hard drive is damaged and perhaps can be repaired.

There is also another thread with a similar problem: http://community.norton.com/en/forums/norton-security-wlatest-update-blocks-win-xp-shutdown

I have not updated yet to NS 22.5 version on my XP SP3 pc because of this. (still on 22.2).

@ Flo,

Could you please contact a forum admin or other Symantec employee and get some more attention to that problem??

Post also some feedback when possible, I'll wait before updating to 22.5 because hard pc shutdowns are my enemy...

If the issue is reproducible, I won't go to 22.5 version until a fix is released.

Another question is if the issue occurs when updating from 22.2 to 22.5 or if it's also present after a clean install of 22.5, which makes things even worse...

Thank you.

Regards,

Hello

One thing that many have noticed is that it takes a few days and restarts for this update to get settled in. Then it starts to work ok.

I will see what I can do as far as this problem goes. There are several problems for those updating from the 21 versions to 22.5. There haven't been too many problems for the 22.2 to the 22.5 versions unless you are using the iTunes and iPod problem. So don't know how much of a priority this problem will have. Don't know how many xp users will be going to Windows 10. The 22.5 version has been pushed out mainly for the Windows 10 compatibility.

I understand though that not everyone is going to go to windows 10 as soon as it comes out..

EDIT: Norton has been advised of this thread.

Just as a test (and problem locus verification,) have you tried temporarily uninstalling Norton (via Windows Control Panel - Add/Remove) to see if it restores your normal Windows shutdown?

If doing the removal does restore the normal shutdown, then perhaps you would be benefited by using the NRT ...

https://www.norton.com/nrt

Kind regards,
John

Mohan_G:

Hi @kingofscotland

Thanks for reporting this.

I've sent you a Private Message requesting logs, Please check it when you get a chance.

@ Mohan_G,

I'm still on 22.2 on my XP SP3 system, is the shutdown problem, when updating to 22.5 a reproducible issue at your end??

Should I wait for a fix before deciding to update to 22.5 NS or not??

Was 22.5.0.124 version tested on XP systems, which are still supported by NS, or not??

Thanks. 

Apostolos:

Was 22.5.0.124 version tested on XP systems, which are still supported by NS, or not??

Hi Apostolos:

I have absolutely no idea if this is connected to kingofscotland's problem, but if I recall correctly, NS v22 cannot be installed on older Win XP machines if the CPU does not support the SSE2 instructions set.  I asked Tony Weiss <here> whether NAV/NIS/N360 v20 and v21 users would be able to run the  v22.5.0.124 upgrade if they have a CPU that only supports MMX and SSE but he hasn't responded to my question yet.

Hi kingofscotland:

I don't know the exact model of your Win XP Acer Aspire 5610 or type of CPU but there are free utilities like Piriform's Speccy that will display what instruction sets your CPU supports.  I don't know if you can even install Speccy given the current state of your computer, but the builds page <here> has a download link for a portable version (currently spsetup128.zip) that you can unzip and run from a USB drive if you can't install the standard version.  Most model 5610s I could find the specs for come with a dual core CPU that supports SSE2 but you might want to confirm.

----------
32-bit Vista Home Premium SP2 * Firefox 39.0 * IE 9.0 * NIS 21.7.0.11 * MBAM Premium 2.1.8
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550@1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS

@Mohan_G   Apostolos is trying to use @Mention to you with his question.

lmacri:

Apostolos:

Was 22.5.0.124 version tested on XP systems, which are still supported by NS, or not??

Hi Apostolos:

I have absolutely no idea if this is connected to kingofscotland's problem, but if I recall correctly, NS v22 cannot be installed on older Win XP machines if the CPU does not support the SSE2 instructions set.  I asked Tony Weiss <here> whether NAV/NIS/N360 v20 and v21 users would be able to run the  v22.5.0.124 upgrade if they have a CPU that only supports MMX and SSE but he hasn't responded to my question yet.

Hi Lmacri,

I'm not sure if it's SSE2 related, but my XP CPU fully supports that.

I have NS installed on my XP SP3 laptop since last December without issues.

I hope that a newer v.22.5 bug was not introduced, but I won't update until I have a clear reply from Symantec if it's a widespread issue affecting XP systems.

Maybe it's something similar to "long shutdown and restart" problem, which affected most OS's when NS was released, but at a smaller scale.

Thank you for your concern.

i have xp, ns2015, ff39, sandboxie 4.20 was working great until first ns22.5 update. now, everytime i close sandboxie i get sandboxie error-----delete sansbox default box: could not move the sandbox folder out of the way. the file/folder maybe in use by another program. close any application/window that may prevent access.  access is denied. i don't know if this info would help norton solve your problem, but hopefully it will. the win10 compatibility updates should not be issued to xp or vista machines. thanks

nikki605:

I upgraded NIS to version 22.5 on a WinXP SP3 desktop this morning with no problem.  Obviously, I haven't had enough run time to know if there are any issues, but it did install over-the-top of the previous version without issue.  I am remote from this machine and did the upgrade over a Team Viewer connection.

Hi,

I think your problem is different, I'm not on NIS BUT NS v.22.2.

I fired up my XP pc, I haven't used it for 54 days, so no NS updates, I ran LU it downloaded and installed 13 updates, Virus defs, SONAR, etc, and also one NS product update requiring NO reboot. I rebooted anyway.

Ran again, LU says it's up-to-date BUT I'm still on NS 22.2.0.31, and also NO FF39 NTB update available??? via LU, (I'm on 38.5) and no other recent NTB update.

Either Symantec removed 22.5 version for XP, or 22.5 version is not designed for XP so no update to install, or I really do not know what is going on...

Also, according to this: https://community.norton.com/en/forums/firefox-39-support-norton-toolbar-0

Quoted: " We have released a Firefox 39 compatibility patch for Norton Security 22.5.0.124, Norton Security with Backup 22.5.0.124, Norton Internet Security, Norton 360, Norton Antivirus 22.5.0.124"

The FF 39 NTB patch is released for version 22.5.0.124, now if I cannot update from 22.2 to 22.5 (NS), what should I do? update anyway FF 38.5 to 39 before a patch will be available for 22.2 or what??

Need some clarification here.

Thanks.

floplot:

Hello Apostolos

I will enquire about FF 39 update for all the users who are still on NS 22.2 for various reasons. But being the weekend, there will be most likely no response before Monday if then. Mohan will probably have to consult with the Team that does the FF updates. I or an Admin will respond when either one of us gets a response or update. Thanks.

Thank you very much Flo, much appreciated! 

FYI, since there was no FF 39 NTB patch via LU for my NS  22.2 build, I already updated FF to version 39.

Quoted from Symantec date 23 of June.

https://community.norton.com/en/blogs/product-update-announcements/norto...

"We are pleased to announce that a Windows 10 compatibility update is now available for Norton Products, updating the version to 22.5.0.124. The following products and versions will receive the Norton 22.5 update:

Norton Security v22
Norton Security with Backup v22
Norton Internet Security, Norton AntiVirus & Norton 360 v21
Norton Internet Security, Norton AntiVirus & Norton 360 v20

This update is available via LiveUpdate for Norton Security and Norton Security with Backup v22, and will be automatically downloaded and installed. "

Why I cannot receive it?? Was it removed?? Still on 22.2.0.31.

Thanks.

floplot:

Hello Apostolos & Others.

If you are on NS/NSBU 22.2.0.31, there is no update for FF 39. I just got online and saw the message from Tony Weiss. I don't know if the English version of NS/NSBU 22.5.0.124 was pulled from Live Update. The last I heard was that the foreign language updates for NS/NSBU still had to be given out. I don't know if any one received the Live Update foreign language 22.5.0.124 for NS/NSBU.

RE:  22.2 and no FF39 ... what message.  Where is message posted.  
22.5.0.124 Announcement states "update available for all languages" in two places.  
As always left to interpretation whether all languages = at all served locations and whether available means available now or ?....

floplot: Hello bjm_: They might have received them already.

...as always left to interpretation whether available means available now or available whenever ...
Thanks

I'm having the same Windows XP Shutdown stall on my system. I was running Norton Internet Security 2013 with out problems until my subscription expired in late June 2015. I upgraded to Norton Security and my Windows XP system hangs at shutdown. I did a full system restore from a Ghost image and reinstalled Norton Security, but the problem is unresolved.

I'm running Window XP Pro with all the Service Packs and Updates.
I'm running Norton Security v22.5.0.120

Another problem caused by Norton Security is that I'm unable to run CHKDSK or Norton Disk Doctor on my C: drive with the /F or FIX option (to set the dirty bit) for a scan and fix at reboot. The programs will hang and then I'm unable to close them or run Windows Explorer and the computer will not start a Shutdown or Restart and I have to forced a shutdown with the power button or reset button.

Hi,

I did as you instructed**, but it did not work! The same problems persist. I wish Norton would just fix the problem!

**http://community.norton.com/en/comment/6497061#comment-6497061

kingofscotland:

you and me both ;((

OK, uninstalled NS v.22 2  a couple of days ago and manually wiped out every bit of NS leftovers, (registry included), then downloaded NS v22.5.0.124 via Norton Account.

For the first time, on my XP SP3 system, it took 6-7 mins to install and CPU constantly @ 100%, , during installation.

NS installed ok, I have performed at least 10 reboots and about the same amount of cold shutdowns, everything works FINE!!.

No shutdown hang problem here... keep in mind that I always had NS, not NIS upgrade to 22.5 version.

Hope it helps.

Regards,

Another one here with XP SP3 that worked on previous version but with NIS 22.5.0.124 gets to "windows is shutting down" and after hard disk activity stops it doesn't shut down. Forced to use power button.

Tried explorer tools chkdsk and refused to run.

Roger

I have the same shutting own problem after NIS V22.5.0.124 update. Also using disk checking tools "Error-Checking from disk properties hangs. Also running command prompt ChkDsk /F gives error "Cannot lock the drive" and hangs.

Looks like NIS V22.5.0.124 has a lock the disk or something.

Granted XP version is not supported by Windows but does that gives Norton's the right to not support it also?