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Discount for student's without having .edu mail

Is it possible to get the discount for student without having .edu mail? That's my session from talk with support.

System:  Connecting...

 System:  114341

 Tomir Domanski:  Initial Question/Comment: I have a question: Can I get the discount for student when I am a high school student but I don't have email with edu?

 System:  Welcome to Norton Support! A Norton Representative will be with you shortly.

 System:  Thank you for your patience. It will take us 0 hours 0 minutes 12 seconds to connect you to a Norton Representative. Please stay online.

 System:  Welcome to Norton Support, my name is Yingngam. Please give me a minute to go through the information you have provided.

 System:  Connected with Yingngam.

 Yingngam:  I would also like to apologize for the long wait time you had to experience and would like to inform you that we are working on reducing the queue time to ensure all our valuable customers get in touch with representatives immediately.

 Yingngam:  Hi Tomir, I will certainly be glad to sort out the issue you have notified. Please take a note of your case number: [Removed]

 Yingngam:  Could you please confirm me your email address and telephone number?

 Tomir Domanski:  Yes

 Tomir Domanski:  *************@g.aledoisd.org

 Tomir Domanski:  +1**********

 Yingngam:  Thank you for the information.

 Yingngam:  Please give me 2 minutes to check your details.

 Yingngam:  Thank you for waiting.

 Yingngam:  I would like to inform you that we are running with the promotional offer so you can purchase the product which is newly launched product.

 Yingngam:  I really apologize, we do not have such discount for the student but as we are already running on promotional offer you can purchase that product.

 Yingngam:  The product which is newly launched is Norton Security for 5 devices and it will cost you only $49.99. It can be installed in all the operating system including your smart phones and tablet.

 Yingngam:  May In help you with purchasing that product?

 Tomir Domanski:  No thank you. But I must say it's not nice that you don't provide discounts from students by the name of school/ID etc. Can I got mail to someone who can get my opinion?

 Yingngam:  I will do my best to help you. May I know how many computers you want to protect?

 Tomir Domanski:  I don't want this product. I want a email to someone who can get my opinion not a support Norton.

 Yingngam:  I really apologize, we do not have such discount for students, but you will get the product with the price that is displayed on the website.

 Tomir Domanski:  Mrs. Wingman I want to email to your manager.

 Yingngam:  In this case please go to www.norton.com and provide us the comment in feedback from available on the web site.

 Tomir Domanski:  Ok thank you

 Yingngam:  You are welcome. Is there anything else I can help you with?

 Tomir Domanski:  No

 Yingngam:  I would greatly appreciate you taking the time to complete a survey on your Norton Support experience, which you will receive by email within the next few days. Please feel free to use the comment box to express your overall opinion about Norton Support. Your feedback will be analyzed and will assist us in providing excellent customer service.

 Yingngam:  Thank you for contacting Norton Support. Have a blessed time ahead.

 Yingngam:  You may end this session if you do not further queries.

 System:  Yingngam has left this session!

 System:  Your chat session has ended. Thank you for contacting Norton. Note that you can copy and paste the above transcript into a document, if you would like to keep a copy of this chat session


Akzeptierte Lösung

Re: Discount for student's without having .edu mail

Where did you see the student discount? If it was on the Norton site, you can try the chat session again. Sometimes you will get an agent that can see things from a different perspective.

If you saw the discount from another source, you will have to contact them.

Either way, if the requirement is for a .edu email, it will not be possible to qualify for the discount without it.

Things happen. Export/Backup your Norton Password Manager data.

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