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Norton Family ne fonctionne pas sur LG-V400

Bonjour,

Les limites de temps et le blocage d'application n'ont aucun effet sur tablette LG V400 (ak LG G Pad 7), Android 5.0.2.

Le filtrage des sites web lui fonctionne bien.

J'ai désinstallé/réinstallé Norton Family plusieurs fois et viens même de réinitialiser la tablette : pas mieux.

Norton Family fonctionne bien sur mes autres tablettes et smartphones Android.

Merci de votre aide.

Antworten

Danksagungen0

Re: Norton Family ne fonctionne pas sur LG-V400

Google Translation

Time limits and the application blocking does not affect LG V400 Tablet (ak LG G Pad 7), Android 5.0.2.

Filtering of websites it works well.

I uninstalled / reinstalled Norton Family several times and even just reset the tablet: no better.

Norton Family works well on my other Android tablets and smartphones.

Things happen. Export/Backup your Norton Password Manager data.
Danksagungen0

Re: Norton Family ne fonctionne pas sur LG-V400

Thanks peterweb for the translation :-)

Hi ASG29CT,

Can you please send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner?

Thanks

Katie

Thanks Katie
Danksagungen0

Re: Norton Family ne fonctionne pas sur LG-V400

Email sent by private message.

Thanks

Danksagungen0

Re: Norton Family ne fonctionne pas sur LG-V400

Thanks for the private message.  We will check into this.

Thanks

Katie

Thanks Katie
Danksagungen0

Re: Norton Family ne fonctionne pas sur LG-V400

ASG29CT,

Can you please check to see if “Access application usage data” setting is available in the LG device.

You can find it at Settings -> Security -> Access application usage data -> Norton Family.  If you can find it, please make sure Norton Family is selected. 

It not, it seems few of LG model does not have “Apps with Usage Access setting”. With Android L latest update, NF needs this setting to do App and Time supervision.  Please check out the link below for a possibly alternative solution.

https://community.norton.com/en/comment/6763541#comment-6763541

Thanks

Katie

Thanks Katie

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