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Other People on my Norton

Hi everyone, 

I'm just writing in to inquire about something that's happened to me. I just got myself a new computer and I wanted to download my Norton onto this new computer. It's no big deal I've done it a couple times before. HOWEVER, when I started downloading it a advert popped up and told me that my ten space Norton had been completely filled. 

Now I have three computers that would have had the Norton on it. One of which I still use and the other has been long since gone for years. Those two were still on that list, but there were eight (EIGHT) other computers and devices attached to my account. ALL of them I can 100% tell you they were NOT mine. I deleted them all, but I'm wondering if this has happened to anyone else? AND what is Norton's excuse for letting this happen. That was my account and I pay good money for it to be so. 

I want people to know that this has happened to me but I also want to know HOW this happened. And if it has happened to anyone else out there. 

Thanks!

Antworten

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Re: Other People on my Norton

I would login to you account and change the password. Someone may have hacked your account.

Jim

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Re: Other People on my Norton

Also, check with Norton Support. They can help.  http://norton.com/chat

Windows 10 Home X 64 Norton Security Premium Current
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Re: Other People on my Norton

SHayenga:
ALL of them I can 100% tell you they were NOT mine. I deleted them all, but I'm wondering if this has happened to anyone else? AND what is Norton's excuse for letting this happen. That was my account and I pay good money for it to be so. 

I want people to know that this has happened to me but I also want to know HOW this happened. And if it has happened to anyone else out there.

Hi SHayenga:

Yes, this has happened to other people - see msgray's thread unknown desks appear on my account for one example.  As I noted <here> in that thread, Symantec refused to void my product key and issue a new key (which would have cost them nothing) and insisted that I must have shared my product key with friends and family.  The fact that most of the device names that kept appearing on my account used Cyrillic characters typically used in Eastern Europe (I live in Canada) didn't seem odd to anyone in Norton Customer Service.

My only solution was to continue logging in to my Norton account ever week or so and deleting these unwanted installation seats until whoever was illegally redistributing/reselling my stolen product key eventually gave up and stopped.  I agree with PhoneMan that it would be a good idea to change your account password, but once your product key is stolen there's nothing you can do to prevent someone from installing Norton using an offline installer and then activating the product with your stolen key (Help | Enter Product Key) if there is a free installation seat in your account.  The best solution is to have Symantec void your old product key and issue you a new key, which they refused to do for all the affected users who posted in msgray's thread.
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