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Norton Identity Safe for Android Crashes

Hello. I am using Norton Identity Safe on a Samsung Galaxy S8. All the software is completely up to date:

Android = 7.0

Samsung Experience = 8.1

Identity Safe = 3.8.0.805

Every time I go into "My Vault" and select "Logins" the app crashes.

I have tried logging in with PIN, fingerprint and password. The problem persists.

I have tried uninstalling and reinstalling the app. In doing so, I have also cleared all user data and the cache then reinstalled but the app but problem keeps happening.

I have emailed technical support on idsafetesting@symantec.com but no reply.

Any ideas, please?

Antworten

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Re: Norton Identity Safe for Android Crashes

Just to let you know that Samsung pushed out an Android update a few minutes ago. I have installed the update and the app is now working. 

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Re: Norton Identity Safe for Android Crashes

You seem to have tried everything I would suggest.

Do you see any error message when the app crashes? 

Do you use ID Safe on a PC? Can you access the logins when you log in on a PC? Or try logging in with a browser at  https://identitysafe.norton.com

Things happen. Export/Backup your Norton Password Manager data.
Akzeptierte Lösung
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Re: Norton Identity Safe for Android Crashes

Thanks Peter. The latest Samsung Android update seems to have done the trick. Many thanks for your help.

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Re: Norton Identity Safe for Android Crashes

Thanks for letting us know.

It is possible that the Samsung update restarting the OS made a difference.

Things happen. Export/Backup your Norton Password Manager data.

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