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FALSE POSITIVE- site blacklisted, immediate action needed NOW
Suddenly this morning, Norton is blacklisting my commercial website for a file that does NOT exist anywhere among its files or on its server. The 100% non-existent file that Norton says it doesn't like is /templates/googledrive/googledrive/google/index.htm. This is SUDDEN and FALSE. (and a google file? come on..can you be more ridiculous?)
I don't use Norton, I am not a Norton customer. But 40 million people use Norton. So if my customers who use Norton come to my website to buy right now, during our busiest sales season, they will get scared off and Norton will owe me $. Norton's false positive is documentable and verifiable financial damage to my business as of the time this false positive started this date, December 13, 2017
I have spent 1 hour on the phone in an endless loop with people who have no idea what I am talking about. I have tried chat. The false positive submit online form takes 2-3 weeks to review. NO, IM NOT GOING TO SIGN UP WITH SAFEWEB. That would be...blackmail (you must sign up with our service if you want us to take off this false positive that we erroneously and arbitrarily assigned to you). I dont use Norton, there are plenty of reasons not to, and this certainly is just another reason not to.
My website is violet-wands.com