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How do I send Symantec a quarantined file?

I am trying to submit a report on a suspected false positive but the form is being rejected because I didn't attach a file.

The file has been quarantined. How can I get to it to send it in? This is definitely not my field of expertise.

Thanks

Antworten

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Re: How do I send Symantec a quarantined file?

Hi seagull,

Locate the item that you are trying to submit in History > Quarantine.  Double click on it, select the Aciivity Tab, and then select Options in the lower right corner.  Select the Submit to Symantec.

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Re: How do I send Symantec a quarantined file?

Thanks Yank but that's not one of the options I have (see screenshot).

Dateianhang: 
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Re: How do I send Symantec a quarantined file?

Upon further testing, it appears that a Heuristic detection can not be reported to Symantec.

Hopefully someone far wiser than I am in this area can explain why it can not be reported.

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Re: How do I send Symantec a quarantined file?

Hello

Please see this link which I think is the same heuristic virus that you have. The site says also how you can submit that file.

https://www.symantec.com/security_response/writeup.jsp?docid=2016-051811-2400-99&tabid=2

Hope this helps.

Have  a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.1.50 Core Firmware 282 I E 11 Chrome latest version.
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Re: How do I send Symantec a quarantined file?

Thanks for trying Yank. Since this problem is suddenly preventing my nephew from playing any Big Fish games, I guess he's going to have to find other things to do.

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Re: How do I send Symantec a quarantined file?

Thanks Floplot but that's the same solution that Yank wrote me about but the "send to Symantec option isn't showing up in my case.

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Re: How do I send Symantec a quarantined file?

Hi, seagull. Maybe contact Support ? They can point you in the right direction, I hope !

http://norton.com/chat

Windows 10 Home X 64 Norton Security Premium Current
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Re: How do I send Symantec a quarantined file?

Hello

Check out the Related Solutions on the bottom of the link I posted above..

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.1.50 Core Firmware 282 I E 11 Chrome latest version.

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