• Gesamte Community
    • Gesamte Community
    • Foren
    • Ideen
    • Blogs
Erweitert

Nicht was Sie suchen? Die Experten fragen!

Danksagungen0

Norton Core Dropping internet on wireless devices 1-7-18

FYI. I noticed the original of this thread had veered off the subject a bit, so...at approx. noon AZ time today my Core (which has been stable for months except for the Norton Secure DNS issues and the 12/22 outage) dropped my wireless devices (2 phones, 2 thermostats) while all of the Ethernet devices (PCs,  printers, cameras) were working fine.

I switched to phone data and picked ISP DNS, no change. I then used the app to restart the Core and it's working fine.

I was surprised enough that I didn't think to get a shake/dump of the logs, but I will if there's a next time. 

App v 1.27.2

Firmware v 171218_223

The best way to predict the future is to invent it. Alan Kay (Xerox PARC)

Antworten

Danksagungen0

Re: Norton Core Dropping internet on wireless devices 1-7-18

Firmware 223 does appear to be having the same issues - DNS failures and wireless devices losing connection. A router restart and a restart of the affected devices fixed the issue for me. Even with just the router restart some devices didn't rejoin until I restarted them as well. It is disappointing to have to continue to deal with this.

Danksagungen1 Stats

Re: Norton Core Dropping internet on wireless devices 1-7-18

Same issue here with losing connection, though I haven't had to power cycle the Core yet. Just toggling WiFI off and on on my phone is working for me. I mentioned in another thread that my various Amazon Echo devices and my smart TV also drop connection when WiFi  detection drops, but they have been picking up the connection on their own when my phone reconnects. Except for some reason the Echo Dot occasionally needs a manual reset.  It seems that this  dropping WiFi connection is a separate issue from the DNS server debacle. 

I haven't had any more DNS issues since I pointed my Core to ISP DNS when that issue surfaced before Christmas. It would be nice to be able to confidently change back to Norton's DNS but until a fix is confirmed I'll just stay with my ISP.

Danksagungen0

Re: Norton Core Dropping internet on wireless devices 1-7-18

Have you tried changing the wifi channel?

Change Norton Core network band settings

Danksagungen0

Re: Norton Core Dropping internet on wireless devices 1-7-18

Is it still recommended that we use the ISP's DNS or has Norton fixed the problem on their end?

Danksagungen0

Re: Norton Core Dropping internet on wireless devices 1-7-18

This has been happening to us since we got the Core about a month or so ago. I have to restart the Core once a day or devices such as Fire TV Stick won't connect. Hopefully, they'll get this fixed soon.

Danksagungen0

Re: Norton Core Dropping internet on wireless devices 1-7-18

Folks. Core firmware updated to version 226, it specifically addresses your wifi issues. Can you all verify you have the update and whether your wifi issues are corrected please?

As an added note. If you have not already done so. Suggest you separate your wifi on Core with separate SSID's and separate passcodes for both the 2.4 and 5.0 networks. Connect all your gaming and streaming devices solely on the 5.0 network, you can then assign QOS as needed as well as setting device priority.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
Danksagungen0

Re: Norton Core Dropping internet on wireless devices 1-7-18

Since the Core was updated to 226 a couple of days ago, I haven't noticed any network drops. What is the advantage of separating 2.4 and 5.0 networks? I thought the Core auto assigned 5.0 to devices that supported it.

Danksagungen0

Re: Norton Core Dropping internet on wireless devices 1-7-18

Hello SecurityQuest

If you divide up the 2 networks, you can make sure that neither one will become overloaded. If you put gaming devices on one network, then you can use Qos.

Quality of Service (QoS) is a feature of routers and switches which prioritizes traffic so that more important traffic can pass first. The result is a performance improvement for critical network traffic. QoS equipment is useful with VoIP phones or in LANs with high volumes of local traffic.

The above is taken from a Google search.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 270 I E 11 Chrome latest one
Danksagungen0

Re: Norton Core Dropping internet on wireless devices 1-7-18

Hello @garlen  What is your status with the latest version of firmware to 226? Thanks in advance. Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
Danksagungen0

Re: Norton Core Dropping internet on wireless devices 1-7-18

I have not split my network into 2.4 and 5 and have had only one loss of wireless problem several weeks ago on 1/7/18 when I opened this thread. However I don't stream anything, just Ethernet PCs, cameras, NAS, and printer with 2 phones and 2 wireless thermostats. 

This may or may not have been fixed with V. 226.

The best way to predict the future is to invent it. Alan Kay (Xerox PARC)
Danksagungen0

Re: Norton Core Dropping internet on wireless devices 1-7-18

Okay, separated 5 and 2.4 with individual passwords.  Operating Version 226 but frankly, hesitant to switch back to Norton Secure DNS since I'm really tired of resets, restarts, recycling all wifi gear when the magic Core drops everything.  I had really hoped the Core at about 10x the cost of a generic router would have been trouble free.  Whatever happened to thorough Beta testing?

I like the thought of the security offered but after all the problems I'm wondering is it really all that secure?  Any reassuring words from you who understand all that's happening in the Core?

Danksagungen0

Re: Norton Core Dropping internet on wireless devices 1-7-18

Rob. Most if not all the issues with Core have been related to firmware and cloud services. Those at this point have been corrected. Having two back to back holidays and everything happening at once didn't help matters on bit. There are routers out there that are ALMOST on par with Core with exception. Core, its on Chip encryption coupled with data inspection that is in the cloud vice local isolates things even further than the other competitors. Specifically all the iOT devices on the market where their manufacturers are focus on creature features rather than a blend of that as well as on device security. Core will have additional features coming that I am sure will not compromise the basic concepts Core was developed around. I will hopefully be around to see those happen and continue to use what I believe to be one of the securest devices on the market.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
Danksagungen0

Re: Norton Core Dropping internet on wireless devices 1-7-18

Thank you for the answer.  Not being a nerd by nature I use equipment that I trust will perform as advertised.  When it doesn't it's like the person who told only one lie but then is doubted forever - well maybe not forever but for a long time.

Thanks for the info, I'm switching back to Norton Secure DNS with crossed fingers.  Aloha

Danksagungen0

Re: Norton Core Dropping internet on wireless devices 1-7-18

Not being a nerd by nature

Lol, hey!! I resemble that. Been in IT wayyyyyy too long.

Cheer

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
Danksagungen0

Re: Norton Core Dropping internet on wireless devices 1-7-18

Folks,

Let's not forget that "Norton Secure DNS" ain't what it was when this started - Neustar - but is now apparently Level3/NTT and while it seems much more reliable, it may or may not provide the same secure solution (that we paid for in our purchase and will continue to pay for with our subscriptions).

The best way to predict the future is to invent it. Alan Kay (Xerox PARC)
Danksagungen0

Re: Norton Core Dropping internet on wireless devices 1-7-18

garlen I have asked for clarification about that very issue to the Norton team. Do we get the same protections as with the initial Core DNS with Level3 & NTT. When I have the reply I will share it with the community.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93

This thread is closed from further comment. Please visit the forum to start a new thread.