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Norton Core - iOS application, No option to manually check Firmware Update

The current version of the iOS app for Norton Core there is not support for manual checking the firmware updates, also the version of the firmware displayed does not have the date it was last updated, this needs to be there as does manually checking for updates.

Seems to be an oversight in development this whole Norton Core system seems underwhelming and dare I say like it is still under development or rushed to be released, overall very disappointing considering the high upfront and ongoing costs, I expected a far more polished and mature product. Wifi performance is also a major let down!!

Antworten

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Re: Norton Core - iOS application, No option to manually check Firmware Update

Hello Dare. In your notifications area on the app (tap the bell in the top right corner). In the "activity feed" scroll until you find the entry stating the last firmware update was performed.

As for "manually" checking for firmware and app updates, I'm told this was once available early after the initial release of Core on iOS (I am using Android) and has been given to the dev team to be included in a future firmware update release. To date that hasn't taken place. It is being followed by the Admins and Guru's.

Wifi performance will depend on a lot of things, including the bandwidth of your provider, the number of devices on the network at any given time, household RF interference and location of Core. How Core is setup to your provider can also affect overall performance. In your settings select your ISP for your DNS settings and reboot the Core. I personally, changed the DNS settings in my FIOS device to 1.1.1.1 / 1.0.0.1 and rebooted it as well. Give this suggestion a go, let us know how things are when done.

You are absolutely correct that Core was not ready to release to the public in the present hardware form factor. However it is improving with the assistance of each one of us here. Hoping the next gen will not be the PITA version 1.0 has been.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
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Re: Norton Core - iOS application, No option to manually check Firmware Update

I'm using the Android version, and would like to have a manual firmware update option as well. If you use Norton's other products such as Security you have the manual/auto update functionality. I'd be curious to know why the Core does not have manual update. I have the habit of manually updating software, in general, i update frequently as my tech has been compromised in the past. In light of my experiences, which are likely representative of many, I would like to see a manual update option added to the Core.

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Re: Norton Core - iOS application, No option to manually check Firmware Update

All: The ability to manually check for a firmware update has been on the "creature feature" list for some time. Hoping that ability as well as a host of other features are added sooner....than later but not holding my breath with it. Firmware updates are pushed from the cloud, evidently an active FTP link is a security risk Norton isn't willing to accept in this case.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
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Re: Norton Core - iOS application, No option to manually check Firmware Update

Since in other Norton products you have the option to turn off live update, there is a manual update feature. With Norton Core however there is no such way of turning it off, if your router is online, it will make certain it has the latest version. The only way it would not have the latest version of the software would be if your router was turned off.

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Re: Norton Core - iOS application, No option to manually check Firmware Update

Matt. This feature was there originally why was it removed?

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Re: Norton Core - iOS application, No option to manually check Firmware Update

i am not certain why it was removed or why it was there in the first place. If you can't stop live updates then a "manual update" really has no value since the router will update to the latest on it's own. Again the only way to stop it is if the router is offline or "off".

My only guess is that we removed it because it was not needed.

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Re: Norton Core - iOS application, No option to manually check Firmware Update

That's right.  If your router is online, it will automatically update itself.  It will check for updates multiple times throughout the day, and if there is an update found, it will apply that update between 4-5 am local time.

Additionally, it will check for an update every time it is rebooted.  So if you really want to manually check for an update, you can reboot the router by tapping Settings -> Router -> Restart.

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Re: Norton Core - iOS application, No option to manually check Firmware Update

The problem with this is that if there are any updates it can only be applied between 4-5 am local time.  It can't be done as soon as you reboot or in cases where an immediate update is necessary.   Its great that it checks the update several times but you can't update the firmware when you want.  Again, this feature was there in the beginning and Symantec decided it was no longer needed and it is very much demanded, not a great decision made.  There is no ability to make an immediate firmware update if desired and available because you have to wait till 4-5 am.  What if Symantec releases an emergency firmware, now you have to wait to the update time to get the emergency release?  What is the harm to have the update button for those that don't want to wait till 4-5am?

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Re: Norton Core - iOS application, No option to manually check Firmware Update

@Manny The update check upon every reboot will download and apply immediately.  Sorry if I wasn't clear on that.

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Re: Norton Core - iOS application, No option to manually check Firmware Update

Ok @Steve.  If it checks for updates several times a day, how do I know if an update is available so that I can reboot?  Again, we the users have no way to know when a firmware update is available and that is the major problem.  There is no way for the user to either decide to do the update when they want or wait for the schedule time because we are not notified of firmware updates.

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Re: Norton Core - iOS application, No option to manually check Firmware Update

@Manny You are correct, customers won't know if there is a pending update, as we try to manage this update process for you automatically and behind the scenes so that you are always running the latest version.  Though we do have the option to send an notification, but it's only after the update.

But I'll take this back to the team and discuss how we can better inform our customers about this.  Perhaps as you suggest, it may be as simple as prompting you that an update was downloaded and if you want to reboot immediately or defer it until a later time.

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Re: Norton Core - iOS application, No option to manually check Firmware Update

I'd like a manual updater for the Core too. However, that seems in the distant future if it happens. In lieu of that, notifications thru the Core and email would be helpful. Any improvement to minimize the time frame between updates are released, and the time I can find out about that and apply them would be greatly appreciated. ASAP updates will reduce the odds of my Core being compromised.  

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