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Password Manager wouldn't allow touch ID login on iPhone

Today I attempted to login into Norton Password Manager on my iPhone (IOS 12.1) and it kept refusing to allow me to login via touch ID (made me enter my password). It also wasn't updating a password item I had edited via the online vault. After fighting with it for awhile I finally logged out of my Norton Account and then logged back in and got a new authorization code via landline. Touch ID now works again and Password Manager updated the edited password item.

So if anyone else has this problem try this as a solution.

Antworten

Danksagungen0

Re: Password Manager wouldn't allow touch ID login on iPhone

Thanks for posting that 'solution'. 

Did the login that had not sync'd with the online vault also show up after you logged back into your Norton Account?

Things happen. Export/Backup your Norton Password Manager data.
Danksagungen0

Re: Password Manager wouldn't allow touch ID login on iPhone

Yes it did.

Danksagungen0

Re: Password Manager wouldn't allow touch ID login on iPhone

Thanks for that clarification.

Things happen. Export/Backup your Norton Password Manager data.

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