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BUG NPE Beta 6GUI missing after scan

Ran NPE beta 6 with and without rootkit scan.

Left running and came back to a white GUI box.I could not see any writing for an undo etc.

Task Manager showed very high usage

OS Win 7 X64

Reproducible

Log files are 789 and 527 MB.

could not upload a zip or etl file

Antworten

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Re: BUG NPE Beta 6GUI missing after scan

Hi,

Thank you for your feedback. Please upload the zip file under 'Log Files'. Or if you have uploaded it in any file sharing platform, please send me the download link via private message. Thanks.

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | NortonLifeLock
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Re: BUG NPE Beta 6GUI missing after scan

Uploaded 1.

I have two more not uploaded.

Let me know if you need them .

They are a different day.

thanks

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Re: BUG NPE Beta 6GUI missing after scan

We are reviewing the logs and will get back to you.

Thank you,

Jeff

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Re: BUG NPE Beta 6GUI missing after scan

We are still reviewing this one.

Hope to get something back from developer today.

Jeff

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Re: BUG NPE Beta 6GUI missing after scan

This is a repeat of what I said on another thread.

Something to keep in mind, NPE is not designed to be a full system scanner. It is designed by default to allow scanning common load points. The ability to scan a folder is intended to do just that, a folder. That being said, this was a design change from 5.3 to 6.0. 5.3 limited to a single level of depth when scanning a folder. This was not good. So we allowed full depth of folder structure in 6.0. It does expose this weakness in the underlying architecture. I think this is a reasonable trade off as NPE would often not find obvious threats if they were just 2 levels deep in a folder scan.

If you want to scan a full drive, it is much better to use the full version of Norton Security to do such work.

Hope that helps explain why NPE hung during a drive scan.

We are adding some more aggressive log cleanup based on your giant log file.

Jeff

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Re: BUG NPE Beta 6GUI missing after scan

I do run N360 .

So what is the advantage of just scanning a folder.

I have to know where a virus is?

I believe in past versions I did run a drive scan through the interface  and correct me if I am wrong.

It was through the N360 start menu though.

Thank you for evaluating the huge file.

Will there be an updated version?

I think 300mb is a much better upload size.

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Re: BUG NPE Beta 6GUI missing after scan

For NPE, we look at various load points on the system. A load point is a common location, like the startup folder, for example.

When you select a folder, the assumption is you think there is something fishy in that folder. Maybe you downloaded some cool new bits of software. Assuming you do not have N360 running, which would protect you, NPE could be used to scan that folder.

There will be regular updates once we release the 6.0 version.

Hopefully that answered your questions.

Jeff

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