Missing Run Smart Scan on My Norton
Gepostet: 2021-03-25 | 16:07 · 5 Antworten · Permanenter Link · Übersetzung:
Please Sign In with Norton Account to Ask a Question or comment in the Community
Gepostet: 2021-03-25 | 16:07 · 5 Antworten · Permanenter Link · Übersetzung:
Gepostet: 2021-03-25 | 16:22 · Bearbeitet: 2021-03-25 | 16:29 · Permanenter Link
For Norton technical issues please include details for faster assistance from our forum Gurus and contributors:
Note: DO NOT POST any personal information(email/order details/account ID/Product key/Full name/ address..etc) in public forums posts/comments or share with other forum customers.
Note:
- Not all issues can be addressed by Smart Scan. Some of the fixes may involve getting additional entitlements that are not part of your current subscription plan.
- The Smart Scan feature is currently available only in the U.S.
- The release of this feature is throttled.
@JJ_
Have you received Smart Scan with your Norton AntiVirus Plus?
Gepostet: 2021-03-25 | 20:13 · Permanenter Link
@bjm_ Nope Nada
Gepostet: 2021-03-26 | 05:38 · Permanenter Link
The Smart Scan feature is being phase in, starting in the US. As the telemetry from the early users is checked by Norton, the feature will be slowly expanded.
Gepostet: 2021-03-26 | 11:34 · Permanenter Link
Jaime Virgili:Peterweb,
Thank you for your prompt reply, I do have it (Smart Scan) on my desktop, however when I purchased a new laptop and downloaded Norton 360 it didn't show up at all on my laptop.
Hopefully, with time it'll be added.
Thank you again for your reply.
That is not unusual. Your desktop got the feature update when it ran LiveUpdate and the feature update was available at that time. Since then, the feature update was not available when you installed 360 on the new laptop. Just keep checking and eventually the laptop will get the update. I still have not seen it for my computers here in Canada.
Re: Missing Run Smart Scan on My Norton
Gepostet: 2021-03-26 | 05:38 · Permanenter Link
Jaime Virgili
The Smart Scan feature is being phase in, starting in the US. As the telemetry from the early users is checked by Norton, the feature will be slowly expanded.