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Product Announcement: Norton Security 22.23.4.6 for Windows is now available!
Gepostet: 2021-07-14 | 18:11 · 37 Antworten · Permanenter Link · Übersetzung:
Download the need update. Restarted no mining option appears. I have done it like 5 times and still no mining option appears.
Gepostet: 2021-07-14 | 18:15 · Permanenter Link
Ran Live Update and says that it is up to date. Checked the for the Norton EAP and in settings and they both appear. Restarted several times and no mining option.
Gepostet: 2021-07-14 | 18:23 · Permanenter Link
This message for the Devs - can you please link the previous build. Cause everything was working for me before now this build is not giving me the option to mine.
Gepostet: 2021-07-14 | 19:08 · Permanenter Link
Same issue as above
Gepostet: 2021-07-14 | 19:47 · Permanenter Link
Could you tell us what graphics cards you have? Thanks.
Gepostet: 2021-07-14 | 20:01 · Permanenter Link
I have RX 580 8GB
Gepostet: 2021-07-14 | 20:08 · Permanenter Link
Ok, it's possible the check for both GPU and driver version is tripping up based on an earlier post with moving to a beta version of the GPU driver.
https://www.amd.com/en/support/kb/release-notes/rn-rad-win-blockchain-beta
The team is looking into this.
Gepostet: 2021-07-14 | 20:44 · Permanenter Link
The mining option just randomly showed up for me but now on my rig running an AMD Radeon 5700XT just keeps saying miner restarting. I'm using the most current AMD drivers.
Gepostet: 2021-07-14 | 20:46 · Permanenter Link
I was currently on the blockchain driver and the Mining option didn't appear after the update. So then first I uninstalled Norton and then reinstalled Norton and did the EAP thing then Live update then apply then update then restart and still nothing. So after that I uninstalled the blockchain driver and installed the latest most current driver and nothing even after multiple restarts. I also changed the option from Graphics to Compute and still nothing.
Gepostet: 2021-07-14 | 21:06 · Permanenter Link
Going to try the blockchain and install it again just to see what happens.
Gepostet: 2021-07-14 | 21:29 · Permanenter Link
Actually that blockchain driver is so the card is recognized and begins mining. I don't think it solves the missing option to start mining. So basically before the update I was able to get to the mining screen but no mining or hash rate was occurring. Then I installed the blockchain driver and it worked. But after the update I don't even get the mining option that appears on top of the application screen.
Gepostet: 2021-07-14 | 21:30 · Bearbeitet: 2021-07-14 | 21:31 · Permanenter Link
So I'll stick with latest drivers for now till the next patch or update.
Gepostet: 2021-07-14 | 22:06 · Permanenter Link
No mining option after update. Nvidia RTX 2060
Gepostet: 2021-07-14 | 22:07 · Permanenter Link
Okay I did the blockchain driver again and the mining option still doesn't show up. Not sure what else to do.
Gepostet: 2021-07-15 | 14:18 · Permanenter Link
Hi @caltox2 & @battlecat,
Could you please upload logs? I have sent you a private message with steps to collect logs. Please check your inbox when you get a chance. Thanks.
-Gayathri
Gepostet: 2021-07-15 | 21:36 · Permanenter Link
Hope i did the logs right
Gepostet: 2021-07-15 | 23:06 · Permanenter Link
No mining for me as well after the update. I am using an RTX 3060.
Gepostet: 2021-07-15 | 23:52 · Permanenter Link
If you need help with logging as well for the RX 580 let me know.
Gepostet: 2021-07-16 | 01:02 · Permanenter Link
I have the same problem. No mining option after update. GPU RTX 3090
Gepostet: 2021-07-17 | 11:03 · Permanenter Link
Good to know that I was not the only one with problems after the update. Hope a solution comes out soon.
Gepostet: 2021-07-17 | 16:05 · Permanenter Link
Un-enrolling in EAP which uninstalls and reinstalls and then rejoining worked to get the crypto option back for my machines. However as others have pointed out in another thread payouts are being received but not being calculated. Hope they get that resolved soon or at least give us an update.
Gepostet: 2021-07-17 | 18:37 · Permanenter Link
Oh okay I will try that thanks battlecat.
Gepostet: 2021-07-18 | 00:07 · Permanenter Link
Gepostet: 2021-07-18 | 07:33 · Permanenter Link
22.21.6.45 works terrible for me. After update and few reboots App won't start, UI crashes randomly and if it start running mining option is unavailable. Norton icon disappearing randomly from taskbar.
After reinstall previous version there is no problem. Everything works fine.
Gepostet: 2021-07-19 | 13:04 · Permanenter Link
Try this and the option to mine didn't come up.... darn.
Gepostet: 2021-07-20 | 05:31 · Permanenter Link
After today update to 22.21.6.51 problem was solved. Norton Crypto showed up.
Gepostet: 2021-07-20 | 12:35 · Permanenter Link
I updated to the latest patch and restarted and still no mining option. I also did a fresh reinstall through the Unjoin option and then updated and restarted several times. And still no mining option.
Gepostet: 2021-07-20 | 12:43 · Permanenter Link
I think I might have a fix but I don't know how to do this certain thing when rejoin EAP. If someone can help me. So how do I fully unjoin EAP cause I noticed that the Sign In screen is skipped when you rejoin the EAP. Maybe that could be the issue since it doesn't revalidate your Account or Subscription thoroughly and skips it. If there is a way to fully disconnect the EAP so that the Sign In screen appears again that might fix the issue of the missing mining option. Hopefully the Devs see this cause I think it might work as a solution.
The Sign In screen picture is on this thread https://community.norton.com/en/forums/become-early-adopter
and on Step 5) Enter your Norton Account password and click Sign In:
Gepostet: 2021-07-20 | 12:52 · Permanenter Link
Oh wow I just saw on another post that AMD GPUs are not gonna be supported. Please try the possible solution since the EAP Sign In screen is being skipped when Unjoining EAP(Uninstalling) and Rejoining EAP(Reinstalling). Maybe that is why the mining option was not appearing on the previous update.
Gepostet: 2021-07-23 | 05:46 · Permanenter Link
Hi,
If this issue persists, could you please send us logs? Thanks.
-Gayathri
Gepostet: 2021-07-23 | 10:22 · Permanenter Link
Not sure how to send logs and I'm an AMD gpu user.
Gepostet: 2021-08-04 | 07:27 · Permanenter Link
Your Win 10 is with all settings US/EN?
Your Norton is with US/EN?
Gepostet: 2021-08-04 | 08:22 · Permanenter Link
Your Win 10 is with all settings US/EN? Yes
Your Norton is with US/EN? Yes
Gepostet: 2021-08-04 | 18:17 · Permanenter Link
The mining option did appear through as a message(Introducing Norton Crypto) in your Norton Inbox then I clicked on the Start Mining but nothing happens. Maybe cause AMD gpus are not allowed at the moment. Just letting the Devs know.
Gepostet: 2021-08-10 | 01:17 · Permanenter Link
I have the same issue... I was running Norton Crypto Miner and all of the sudden its gone as an option. I have 16GB of memory, I have a RTX 3060 NVIDIA Graphics Card, have all the necessary system requirements met, and as I said was running the Norton Crypto Mining just fine and now its gone. I have the most recent Version of 22.21.6.53 installed... I need help....
Gepostet: 2021-08-26 | 00:05 · Permanenter Link
Windows 10 EN Intel i5-9400F with RX 6800 XT...Update and restart several times
I guess I just have to wait for the support on AMD GPU
Gepostet: 2021-08-26 | 05:40 · Permanenter Link
We are currently in testing phases for the AMD card and Norton Crypto. While you are correct it did work initially, we made some modifications to Norton Crypto which made running on AMD cards unpredictable. We are in the final stages of testing prior to release. Thank you for your patience.
Gepostet: 2021-08-31 | 14:17 · Permanenter Link
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