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During Antitrack setup, Select All Squares box which is part of the security check does not function correctly

Gepostet: 2021-11-27 | 05:50 · Bearbeitet: 2021-11-29 | 04:27 · 13 Antworten · · Übersetzung:

I have purchased and downloaded Anti Track.  When I try to set it up, the Select All Squares box which is part of the security check does not function correctly, the bottom half of the box is not shown so I cannot click to proceed. See picture.

I have tried to resolve this with the online chat, a very limited in response robot, the telephone number for the Support line does not display and the Facebook group did not respond on two ocassions.

Please help.

Peter.

[Edit: Clarified subject]

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Labels: Norton AntiTrack
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Re: During Antitrack setup, Select All Squares box which is part of the security check does not function correctly

Gepostet: 2021-11-29 | 13:06 · Bearbeitet: 2021-11-29 | 13:27 · Permanenter Link

Outstanding Gayathri, just outstanding.  Reducing the text size did the trick and I was able to set up Anti Track without further issue.

Thanks again, you have earned your Kudos.

Best wishes

Peter.

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Re: During Antitrack setup, Select All Squares box which is part of the security check does not function correctly

Gepostet: 2021-11-27 | 07:52 · Permanenter Link

Did you try to expand the window size by dragging the edge down? 

If you have your display scaling settings  at more than 100%, we have seen other users reporting Norton windows not playing nice with settings over 100%.

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Re: During Antitrack setup, Select All Squares box which is part of the security check does not function correctly

Gepostet: 2021-11-27 | 08:59 · Permanenter Link

Thank you for your reply.  No, the window does not expand by dragging.  I reduced the window scaling from 100% to 90% and it did not make any difference.

Peter.

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Re: During Antitrack setup, Select All Squares box which is part of the security check does not function correctly

Gepostet: 2021-11-27 | 10:19 · Permanenter Link

Are you signed into your Norton Account in your Norton 360 when you try to set up Anti Track? Maybe that will bypass the need to sign in during setup.

When trying to use the chat feature, when the bot asks you any question, try replying "Agent please". I have found that often helps these bots to connect you to a real person.

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Re: During Antitrack setup, Select All Squares box which is part of the security check does not function correctly

Gepostet: 2021-11-27 | 13:48 · Permanenter Link

Thanks again for replying.

Yes, I have logged into my acount through the N360 desktop icon and then tried to set up Anti Track, but the set up defaults to the log in to account and includes the malfunctioning Select All Images box.

Peter.

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Re: During Antitrack setup, Select All Squares box which is part of the security check does not function correctly

Gepostet: 2021-11-27 | 14:03 · Permanenter Link

Is there a UK postal address for Norton, and I will write to them to solve this issue.

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Re: During Antitrack setup, Select All Squares box which is part of the security check does not function correctly

Gepostet: 2021-11-27 | 14:08 · Bearbeitet: 2021-11-27 | 14:14 · Permanenter Link

https://support.norton.com/sp/en/uk/home/current/contact-chat

https://support.norton.com/sp/en/uk/home/current/contact-phone

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Re: During Antitrack setup, Select All Squares box which is part of the security check does not function correctly

Gepostet: 2021-11-27 | 14:09 · Permanenter Link

Norton Support channels are chat or phone. You can also try Facebook or Twitter. There are links for the latter at the bottom of these forum pages.

Or try chat again and try the tip I suggested above about entering 'agent please' after any bot response.

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Re: During Antitrack setup, Select All Squares box which is part of the security check does not function correctly

Gepostet: 2021-11-29 | 08:41 · Permanenter Link

Hi,

Thank you for posting on the Norton Community. We are looking into this. 

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | NortonLifeLock
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Re: During Antitrack setup, Select All Squares box which is part of the security check does not function correctly

Gepostet: 2021-11-29 | 09:29 · Permanenter Link

Thank you Gayathri,

So far all the suggestions from previous replies have not solved this issue, and I thank them for trying.  The telephone help lines are an embarrassment and I urge Norton to revise the telephone help line use.  

I have been trying to resolve this issue for around 10 days now and the lack of success certainly highlights some shortcomings.

Thank you

Peter.

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Re: During Antitrack setup, Select All Squares box which is part of the security check does not function correctly

Gepostet: 2021-11-29 | 10:59 · Permanenter Link

Hi @Badco.,

We are looking into this.

I see that you have already tried changing Display Scale settings. As a workaround, could you try changing the 'Text Size' / 'Font Scale' to 100% and let me know if that helps? 

Thanks,
Gayathri

Gayathri R | Norton Forums Global Community Administrator | NortonLifeLock
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Re: During Antitrack setup, Select All Squares box which is part of the security check does not function correctly

Gepostet: 2021-11-29 | 13:06 · Bearbeitet: 2021-11-29 | 13:27 · Permanenter Link

Outstanding Gayathri, just outstanding.  Reducing the text size did the trick and I was able to set up Anti Track without further issue.

Thanks again, you have earned your Kudos.

Best wishes

Peter.

Danksagungen0

Re: During Antitrack setup, Select All Squares box which is part of the security check does not function correctly

Gepostet: 2021-11-30 | 12:07 · Permanenter Link

Thank you for the confirmation, @Badco.. Much appreciated.

Gayathri R | Norton Forums Global Community Administrator | NortonLifeLock
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Re: During Antitrack setup, Select All Squares box which is part of the security check does not function correctly

Gepostet: 2021-12-10 | 04:56 · Permanenter Link

The solution described in this thread did not solve my issue, which has occurred after successful installation of Norton Anti Track. Regardless of scaling parameters, or text size, the Anti Track dialogue box does not correctly display the contents of it's reporting window. This is a code issue and should be resolved during the next major release. For now, the dialogue box statistics will be ignored, and my system will be restored to 125% scaling. The issue is not solved unfortunately, but I know that Peter Norton's team will solve this eventually, because since 1988, I have never encountered a single issue with a Norton Symantec product. The code always works. 

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