Live Update Failure

I did as requested. Restart. Same results. Then I disabled "Fast startup", restarted. Same results. I guess next I will shutdown and start afresh leaving forever faststart off. Just a side note: I also have a problem post in the Password Manager section where I have had to remove its use from MS Edge, which is also playing havoc on my mobile device. So I do not have PM anymore. It will not download and install from playstore. I think that Edge and Norton don't mix. Also strange is for a long time on my laptop I could not use the mouse to hover and scroll something like files in file manager, I would have to "click" on the section I wanted to scroll first. Now since PM has been removed from Edge extensions the functionality of "hover and scroll" has returned.

I will let you know my final results. On the reboot.

No change. Same results. Add to that is PM will not install on laptop nor cellphone. I want a complete refund and my $200.00 router coupon. This is nuts all the time spent on this stuff. So will you honor my request or should I go buy a kite? Glad I had the foresight to backup all my passwords and links.

Well...Opened Chrome and PM was there and opened up. This is the wrong thread for PM. Still have live update issue.

Okay. But I have a few more questions. 1. Should I wait until I get my router coupon and perhaps have a new router in place? 2. Is there a removal tool for Password Manager? What you are saying is a little confusing to me, under the "products" page, Password Manager is shown as part of the product as is Smart Firewall for example. 3. Do I need to use the removal tool on cellphone or other devices? Or just have all devices on? Is the product "cloud" driven? 4. Will the Norton 360 Platinum edition protect iot's if they are ran via a "shared internet" via windows laptop pc? You know, the allow others to connect to internet via this computer. 5. And finally, how do I determine what is part of 360 and what is not? Thanks so much, Jaime

I removed the Norton 360. Rebooted. Connected to Norton account and download and installed Norton 360 Platinum. At first the installer found DNS error that was preventing connection. I clicked on fix which included a registry entry also. I think the error numbers were 8611 and 104. Not sure, 8?11. It came back as fixed but is now stuck with "Cannot connect with Norton server" each time I retry. This is still the Norton Installer server. I have to go out right now but will let all just sit as is until I get back in an hour or so. 

No ad blocker. Trying anything now. I enabled "allow from other store" setting. All same result. So I cancelled the installer and behind it was Norton 360. I thought cool. I ran smart scan. Step 1 scan files, complete. Step 2 check Network, complete. Step 3 advance issues....zap!! it blew itself out. Flashed out, gone. So I thought why not use Norton Utilities Premium, maybe that would help. It showed that I had poor health with 462 problems but I need to reactivate. So I signed into my account and there was a "free" offer to upgrade Norton. I clicked. It thinks I have Norton 360 Deluxe but I have Platinum. So I returned to manager my subscriptions. NUP is disabled. Then I remembered I have dealt with this before about 2 months ago and having spent half a day on the phone, well more like two hours, I thought that this was fixed. Guess not. I did notice that for a little bit today I had two Norton 360 icon's in the system tray, one greyed out. So as to the Norton 360 Deluxe I thought that maybe this explained why when I turned on one of my other computers, it automatically updated but didn't change the device count on my subscription page. I am so fed up. I think we deserve more than self-help advice from a crew who will at some point send us to the phone where it is a half day event talking to someone who might hang up when they have no more instructions to follow. I am a consumer, not a tech guy. I am not knocking you guys but this has already been a three day project. Someone should review my account. Make sure there is only one account.

I should have Norton 360 Platinum. The Utilities I can download a basic and try that but I seem to remember that didn't workout so well either. At least PM is back.  so what's next?