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Outlook 365 unable to send or receive email

Gepostet: 2022-03-30 | 09:43 · 9 Antworten · · Übersetzung:

Just installed Norton 360, with VPN turned on emails do not send or receive ,  error messages that outlook cannot connect to the outgoing server (smtp) or the incoming server (pop 3). The sending mail is stuck in the outbox.

When VPN is switched off the emails send and receive ok.

I am wondering if a made a big mistake changing to Norton.

Any help would be appreciated. thanks

Labels: Email Scan, Windows 10, AntiSpam

Antworten

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Re: Outlook 365 unable to send or receive email

Gepostet: 2022-03-30 | 13:05 · Permanenter Link

Hello rus. Add the Outlook 365 app/executable to the Norton VPN split tunnel. Also, if you have not already done so manually run live updates with Norton, make sure to restart so the updates and changes to the split tunnel settings are set. Please let us know what your results are.

SA

MS Certified Professional Windows 11 Home/Pro 22H2 x 64 build 22621.2361 - Windows 10 Pro x 64 version 22H2 / build 19045.3516 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.8.4 / Opera GX LVL5 (core:101.0.4843.85) 64 bit-Early Access w/Norton Chrome Extensions
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Re: Outlook 365 unable to send or receive email

Gepostet: 2022-03-31 | 02:52 · Permanenter Link

Thanks for your reply, I have followed your suggestion and it still wouldn't send or receive.

I checked everything in the VPN settings again and noticed that the kill switch was on so I turned that off  and it now allows the emails to send and receive ok. 

Will monitor it for the next 2 days. 

Many thanks for your input.

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Re: Outlook 365 unable to send or receive email

Gepostet: 2022-03-31 | 06:13 · Permanenter Link

You're most welcome!! Please let us know how it works out and whether we can assist further.

SA

MS Certified Professional Windows 11 Home/Pro 22H2 x 64 build 22621.2361 - Windows 10 Pro x 64 version 22H2 / build 19045.3516 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.8.4 / Opera GX LVL5 (core:101.0.4843.85) 64 bit-Early Access w/Norton Chrome Extensions
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Re: Outlook 365 unable to send or receive email

Gepostet: 2022-04-01 | 12:46 · Permanenter Link

I liked the response and followed along until I was adding Outlook 2013 on the select screen.  When I select that the OK button does not turn to click on it, just stays grayed out.  Same thing happens on all the other items on the select screen.  Think this would solve my problem but until I get a suggestion on fixing this I will just keep turning VPN off to send emails and then turning it back on.  I can receive email without any problem.

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Re: Outlook 365 unable to send or receive email

Gepostet: 2022-04-01 | 13:27 · Permanenter Link

Grumpy old man, have you rebooted your machine to see if the settings changed are taken? Just a thought.

SA

MS Certified Professional Windows 11 Home/Pro 22H2 x 64 build 22621.2361 - Windows 10 Pro x 64 version 22H2 / build 19045.3516 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.8.4 / Opera GX LVL5 (core:101.0.4843.85) 64 bit-Early Access w/Norton Chrome Extensions
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Re: Outlook 365 unable to send or receive email

Gepostet: 2022-04-01 | 17:11 · Permanenter Link

SA,

I have had this problem for awhile and thought it was my provider but finally figured out that it was Norton VPN.  Your response about adding Outlook in Split Tunnel sounded like the solution but like I said when I tried to select Outlook from the list or any program on the list the OK button stays greyed out.

As I said I have had this problem for weeks so my computer has been rebooted many times unless you mean after I change something in Norton but not sure what you are referring to.

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Re: Outlook 365 unable to send or receive email

Gepostet: 2022-04-01 | 18:39 · Permanenter Link

Is your Outlook installed locally on your computer? If so when you are trying to add it to the split tunnel feature, you need to look for the Outlook.exe file in Program Files or Program Files (x86). 

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Re: Outlook 365 unable to send or receive email

Gepostet: 2022-04-02 | 02:04 · Permanenter Link

Hi SA, all working fine, thanks for your help - Rus 

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Re: Outlook 365 unable to send or receive email

Gepostet: 2022-04-02 | 06:21 · Permanenter Link

Rus you are most welcome!! Glad to help.

SA

MS Certified Professional Windows 11 Home/Pro 22H2 x 64 build 22621.2361 - Windows 10 Pro x 64 version 22H2 / build 19045.3516 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.8.4 / Opera GX LVL5 (core:101.0.4843.85) 64 bit-Early Access w/Norton Chrome Extensions

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