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Norton 360 Deluxe Dark Web Monitoring

I have Norton 360 Deluxe installed on 5 devices, 2 Windows and 3 Android.    I believe that I should have Dark Web monitoring, and it should be listed in my available services,   but there are no entries that I can fined with from the PC control app, or the MyNorton web portal.

What am I missing in my setup?

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Re: Norton 360 Deluxe Dark Web Monitoring

Hi @malcy990 & @robert100,

Thank you for posting on the Norton Community. We have fixed this issue. Could you please login and verify that you can access DWM without any issues now? Please let us know if you're continuing to see this issue. Thank you.

@bjm_, thank you for bringing this to my attention.

Antworten

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Re: Norton 360 Deluxe Dark Web Monitoring

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Re: Norton 360 Deluxe Dark Web Monitoring

I am from the UK. Thank you for posting the two window images. I can verify that neither of the myNorton panels include the Dark Web option.
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Re: Norton 360 Deluxe Dark Web Monitoring

malcy990:
I am from the UK. Thank you for posting the two window images. I can verify that neither of the myNorton panels include the Dark Web option.

https://uk.norton.com/products/norton-360-deluxe



Curious, do you find Dark Web Monitoring here:
https://my.norton.com/extspa/dashboard/Home 

Please try Sign In at My Norton view.

Please run Norton LiveUpdate with machine Restart (not Shut down). Repeat. 

If that does not help. 

Other than refreshing your Norton 360 v22.22.3.9 install. 
IDK 

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Re: Norton 360 Deluxe Dark Web Monitoring

Thank you for your advice.    I have run live update 5 times and restarted the PC after each attempt,   My version remains at 22.22.2.10.   I also downloaded the latest Norton installer files,   but remained at the same level!!

Attached is My Norton view showing the absence of Dark Web monitoring.  PS,  how do you attach an image directly, I am told only TXT, PDF and ZIP files are permitted attachments, and no paste of an image into the content

Dateianhang: 
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Re: Norton 360 Deluxe Dark Web Monitoring

How to post an image in the forums
https://community.norton.com/en/forums/how-post-image-forums-0


Confirm, you do not find Dark Web Monitoring here:
https://my.norton.com/extspa/dashboard/Home


Curious, when you last saw Dark Web Monitoring feature?

Curious, where did you buy your Norton 360 subscription? 
Is your Norton 360 from an ISP? 

Are you Windows 11? 

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Re: Norton 360 Deluxe Dark Web Monitoring

Thank you for the advice on posting an image. I do not see Dark Web Monitoring on my dashboard. I am running Windows 10, and my subscription was purchased from a reliable software vendor.
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Re: Norton 360 Deluxe Dark Web Monitoring

malcy990:
my subscription was purchased from a reliable software vendor.

Care to share software vendor name/website?

Curious, when you last saw Dark Web Monitoring feature?

If you had Dark Web Monitoring feature at some time...then...I've no idea why Dark Web Monitoring feature would vanish.
If you never had Dark Web Monitoring feature...then...I'm curious about the software vendor. 

per UK website...Norton 360 Deluxe...has Dark Web Monitoring feature. 
https://uk.norton.com/products/norton-360-deluxe

~ seems odd that you My Norton pic does not have vertical scroll bar
~ can you post My Norton pic when not Sign'd In? 


UK Support
Contact Norton Support
https://support.norton.com/sp/en/uk/home/current/solutions/v71088540

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Re: Norton 360 Deluxe Dark Web Monitoring

Today (April 22, 2022),  My Dark Web Monitoring has disappeared , along with its' green circle. Can anyone say why this has happened?

Up until today, it has been steadily there. Thank you.

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Re: Norton 360 Deluxe Dark Web Monitoring

This is in response to my previous post (Robert 100).

I looked up my working components using the link to the  MyNorton dashboard online, and the Dark Web Monitoring is in green, and showing as active.

But on the Norton startup screen on my desktop, Dark web has disappeared, and there is now a blank white space.

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Re: Norton 360 Deluxe Dark Web Monitoring

I would remove Norton 360 using the remove only tool and then make sure you have deleted all Norton registry entries, files, settings and all other leftover vestiges using Ccleaner or some other third party cleaner. Those leftovers will cause you problems and the tool does not remove all.

Download of the tool will start when you click the link.

https://www.norton.com/nrnr

Then go ahead and reinstall a clean Norton 360 from the web portal and see if your Dark Web monitoring shows up in the interface. Since it is in place and working via the online web portal the problem must lie in the interface downloaded to your PC.

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Re: Norton 360 Deluxe Dark Web Monitoring

Robert 100:

But on the Norton startup screen on my desktop, Dark web has disappeared, and there is now a blank white space.

How to post an image in the forums
https://community.norton.com/en/forums/how-post-image-forums-0 

Please run Norton LiveUpdate with machine Restart (not Shut down). Repeat. 

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Re: Norton 360 Deluxe Dark Web Monitoring

Thank you xojx, for your information about removing and reinstalling Norton,

But I came home at noon time just now, and the Dark Web Monitoring (says Monitoring Active) is now showing on my desktop MyNorton.

Also I forgot that the Privacy Monitor was missing, now it is there, (Showing as active, and says enrolled). Somehow I don't believe I ever had that. (I'm not even sure what it is).

(I hope that Norton has not snuck in a new component on me).

Perhaps this has something to do with me going online and checking My Norton there.

So, for myself, things have been fixed. I hope all of you will get fixed also.

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Re: Norton 360 Deluxe Dark Web Monitoring

Would you believe .... (screen shot should be here)I come home again 2:45 PM. Dark Web Monitoring is GONE AGAIN. I have always had that!  It has always shown as active.

And the newly shown up "Privacy Monitor" is also GONE. (there is nothing on the next page). I have no cell phone or tablet. I only have the desktop computer. The google chrome browser is not installed.

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Re: Norton 360 Deluxe Dark Web Monitoring


@Robert 100
~ seems odd that you My Norton pic does not have vertical scroll bar
~ can you post My Norton pic when not Sign'd In? 

Please run Norton LiveUpdate with machine Restart (not Shut down). Repeat. 

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Re: Norton 360 Deluxe Dark Web Monitoring

Let me say that at about 3:30 PM, (the computer was left running, I believe Norton was "on" in the tray. I clicked on the tray icon, and everything was back again. See this screenshot, notice the time. And the Privacy Monitor is shown "enabled" on the second screen.

I know and appreciate that  a couple of you guys have probably made some good workable suggestions. I will wait and see if this correct change holds permanently. I am just hating being a slave to the Norton company. Having spent hours correcting their  problems on my computer. I will try your solutions (easiest first) if this doesn't hold. Thanks Again.

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Re: Norton 360 Deluxe Dark Web Monitoring

Robert 100:

Let me say that at about 3:30 PM, (the computer was left running, I believe Norton was "on" in the tray. I clicked on the tray icon, and everything was back again. 

Yep, the vertical scroll bar is back, too.  


Hi @bjm_,

Thank you for your post. We are working on the scroll bar issue. Once fixed, I will update this thread. Thanks. 

-Gayathri

https://community.norton.com/en/forums/additional-apps-and-services-banner

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Re: Norton 360 Deluxe Dark Web Monitoring

I'm reporting this from the next day (Saturday morning, 4/23/2022, 7:00 AM)

All the items are still displaying properly. I'm thinking that some update occurred from Norton. I didn't do any updating.

I hope that this thing is now fixed, but who knows.

Best Wishes  to All.

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Re: Norton 360 Deluxe Dark Web Monitoring

Here's what I was presented with today -

I am truly tired about the way this program operates. I checked online and no solution came up. Then I closed the program, then when I restarted, It slowly filled in the MyNorton desktop screen with the components. Now showing Parental Controls added.

I'm through with this thread.

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Re: Norton 360 Deluxe Dark Web Monitoring

Robert 100:

I am truly tired about the way this program operates.
I'm through with this thread.

We'll try to call attention to your concerns. 

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Re: Norton 360 Deluxe Dark Web Monitoring

Thank You, bjm_

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Re: Norton 360 Deluxe Dark Web Monitoring

 Just for the heck of it, Another Norton has stopped working
2:38 PM Sunday 4/24/2022

Problem signature:
  Problem Event Name:    BEX64
  Application Name:    NortonSecurity.exe
  Application Version:    17.2.3.65
  Application Timestamp:    61f2cd8e
  Fault Module Name:    StackHash_4321
  Fault Module Version:    0.0.0.0
  Fault Module Timestamp:    00000000
  Exception Offset:    0000000006ca5350
  Exception Code:    c0000005
  Exception Data:    0000000000000008
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033
  Additional Information 1:    4321
  Additional Information 2:    4321760c32b87df21521f3da7736598d
  Additional Information 3:    a5a9
  Additional Information 4:    a5a986cae2806a5637aac96253b4278f

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

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Re: Norton 360 Deluxe Dark Web Monitoring

Hi @malcy990 & @robert100,

Thank you for posting on the Norton Community. We have fixed this issue. Could you please login and verify that you can access DWM without any issues now? Please let us know if you're continuing to see this issue. Thank you.

@bjm_, thank you for bringing this to my attention.

Gayathri R | Norton Forums Global Community Administrator | NortonLifeLock
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Re: Norton 360 Deluxe Dark Web Monitoring

I also contacted the software vendor from whom I purchased my Deluxe licence. They admitted that there had been an error their end, and corrected it with a new licence. I now have Dark Web Monitoring. Whether the fix that you applied was part of the correction I am not sure, but at least I am now operational
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Re: Norton 360 Deluxe Dark Web Monitoring

The problem with the seemingly missing components, (especially Dark Web Monitoring), is looking like it has been fixed.

So, I have checked that you guys have fixed this, Thanks Much.

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