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Norton Info screen showing up all zeros.
Gepostet: 2022-05-12 | 11:12 · 9 Antworten · Permanenter Link · Übersetzung:
Norton Info screen showing up all zeros Wallet Balance zero. Anyone else having this aswell?
Antworten
Re: Norton Info screen showing up all zeros.
Gepostet: 2022-05-12 | 11:30 · Permanenter Link
Been like this since the last day or two.
nisha_bhatia
NortonLifeLock Employee
Registriert: 2018-10-29
Beiträge: 38
Lösungen: 8
Danksagungen: 20
Re: Norton Info screen showing up all zeros.
Gepostet: 2022-05-12 | 11:36 · Permanenter Link
Are you seeing this on the client or the web portal ?
Re: Norton Info screen showing up all zeros.
Gepostet: 2022-05-12 | 11:37 · Permanenter Link
Client.
Re: Norton Info screen showing up all zeros.
Gepostet: 2022-05-12 | 11:38 · Permanenter Link
I noticed it after the this latest Windows update.
Re: Norton Info screen showing up all zeros.
Gepostet: 2022-05-12 | 11:40 · Permanenter Link
Usually when this happens it goes back to normal in a bit. But now it has been at zeros for a while.
nisha_bhatia
NortonLifeLock Employee
Registriert: 2018-10-29
Beiträge: 38
Lösungen: 8
Danksagungen: 20
Akzeptierte Lösung
Re: Norton Info screen showing up all zeros.
Gepostet: 2022-05-12 | 13:57 · Permanenter Link
Have you tried doing a restart to see if that helps ?
The APIs are responding correctly with the data and it is the same that powers both portal and client.
Re: Norton Info screen showing up all zeros.
Gepostet: 2022-05-12 | 18:35 · Permanenter Link
yes I restarted still the same
Matt_Boucher Employee
NortonLifeLock Employee27
Registriert: 2008-04-23
Beiträge: 1,386
Lösungen: 118
Danksagungen: 219
Re: Norton Info screen showing up all zeros.
Gepostet: 2022-05-13 | 05:44 · Permanenter Link
I just checked both my machines after making sure Windows was up to date and restarted, both are showing balance and HR values. Are you logged in to your Norton Account?
Re: Norton Info screen showing up all zeros.
Gepostet: 2022-05-13 | 08:23 · Permanenter Link
It fixed itself after a restart of the client, after doing what nisha told me to do. Thanks.
Re: Norton Info screen showing up all zeros.
Gepostet: 2022-05-12 | 13:57 · Permanenter Link
Have you tried doing a restart to see if that helps ?
The APIs are responding correctly with the data and it is the same that powers both portal and client.